Michelle Lopez
Newark,NJ
Summary
Confident, goal oriented and ambitious individual promoting effective communication, relationship building and time management skills. Offering a wide variety of experience working with the public and establishing positive results with the community. Considered driven, talented, smart and a valuable addition to any team.
Overview
2
2
years of professional experience
Work History
Patient Intake/Front Desk (Bilingual)
University Of Medicine And Dentistry
11.2023 - Current
- Optimized time management by prioritizing tasks based on urgency while maintaining attention to detail in all aspects of work responsibilities.
- Transportation Liaison
- Handled customer inquiries with professionalism, providing accurate information and helpful assistance when needed.
- Streamlined visitor check-in processes by utilizing technology tools and effectively communicating with other team members as needed.
- Served as a knowledgeable resource for customers seeking information.
- Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- EPIC trained
- Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
Bilingual Receptionist
Abra Dental
09.2022 - 02.2023
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Entered patient billing data and verified clean claims for billing purposes.
Education
High School Diploma -
Barringer High School
Newark, NJ06.2018
Skills
- Mail processing
- Administrative support
- Telephone etiquette
- Customer satisfaction
- Quality Management
- Scheduling
Timeline
Patient Intake/Front Desk (Bilingual)
University Of Medicine And Dentistry
11.2023 - Current
Bilingual Receptionist
Abra Dental
09.2022 - 02.2023
High School Diploma -
Barringer High School
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