MICHELLE LOPEZ
Lakewood,CA
Summary
- Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
- Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager with in-depth experience in customer experience settings. Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 16 years of progressive experience in security. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Securitas Security Services USA
04.2023 - Current
- Directed individuals through security processes, clearly explaining policies, and procedures
- Completed incident reports for management and law enforcement officials
- Recognized safety and security hazards on campus to take appropriate corrective actions
- Collaborated with law enforcement personnel, emergency response management and public safety teams to address incidents
- Observed departing personnel to guard against theft of company property
- Responded quickly to security alerts, alarms, or requests for investigation
- Remained alert and vigilant for suspicious persons, packages and activities
- Examined doors, windows and gates to verify security and proper functioning
- Prohibited access to restricted areas, checking and verifying identification, credentials, and documents
- Patrolled interior and exterior locations to detect signs of intrusion and deter unauthorized entrance
- Authorized entrance of approved personnel to secured areas and buildings
- Greeted visitors and issued access badges and parking instructions
- Trained new security team members on job-specific tasks and company policies
- Issued warnings to visitors and personnel of rules infractions and violations
- Communicated with security team via 2-way radio or cell phone to address incidents from varied locations
- Remained alert and vigilant for signs of potential risk, damage or loss of property
- Trained new hires in company policies and job-specific duties to promote seamless personnel transitions
- Drafted daily activity and incident reports supporting accurate record-keeping and loss prevention tracking
- Enforced company policies and guidelines to maintain orderly operations
- Monitored electronic camera and surveillance systems to Identify security issues
- Maintained approved visitor lists for secured locations to prevent theft or unauthorized access.
Transportation Bus Driver
Ymca Greater Long Beach
08.2008 - 09.2023
Security Supervisor
Allied Universal Security Services
12.2020 - 05.2023
- Evaluated team personnel regularly to assess performance and eliminate performance gaps negatively impacting building security
- Formulated security action plans and analyzed data and trends to drive continuous performance improvements
- Reviewed existing security protocols to detect vulnerabilities and implemented corrective actions
- Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
- Monitored security and staff activities to identify and eliminate compliance concerns
- Promoted highest degree of security of facilities against intrusion and other security breaches by strictly enforcing policies
- Monitored entrances, exits and CCTV feeds to keep close eye on movements of individuals and materials throughout facility
- Communicated clearly with stakeholders to address and alleviate security concerns and threats
- Conferred with IT staff regarding latest security updates and proper configuration of hardware, applications and software
- Trained subordinates and non-security personnel in proper methods for handling security concerns
- Addressed security concerns immediately with appropriate remediation, mitigating risk to personnel and data.
Event Security Guard
Staff Pro Inc
04.2008 - 05.2016
- Monitored guests from within crowds to quickly respond to concerning situations
- Operated magnetometers to detect hidden items such as weapons
- Patrolled perimeter to help enforce event rules such as no alcohol and minimum age limits
- Checked belongings of guests entering events to detect unauthorized, illegal and dangerous items
- Backed up event staff with work such as checking tickets and ushering guests
- Used good interpersonal skills and conflict management abilities to resolve routine guest-related concerns
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Leveraged strong communication and conflict management skills to address escalated situations
- Patrolled premises to identify and quickly respond to suspicious individuals or activities
- Fostered consistent security team communication with two-way radios and scheduled check-ins
- Operated hand-held devices and scanning machinery to complete inspections.
Security Officer
Allied Barton Security
01.2009 - 06.2011
Preschool Teacher
Young Horizons Child Development Center
11.2001 - 11.2008
Animal Caretaker
VCA Animal Specialty Center
01.2008 - 06.2008
Education
Skills
- Monitor CCTV
- Screen personnel
- Patrol buildings
- Teamwork
- Task prioritization
- Planning
- Verbal communication
- Security screenings
- Identification verification
- Operations management
- Investigate incidents
Certification
CPR and first Aid
Guard card # G1604200
TWIC CARD
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementHealthcare benefitsPaid time offPaid sick leave401k matchTimeline
Security Site Supervisor
Securitas Security Services USA
04.2023 - Current
Security Supervisor
Allied Universal Security Services
12.2020 - 05.2023
Security Officer
Allied Barton Security
01.2009 - 06.2011
Transportation Bus Driver
Ymca Greater Long Beach
08.2008 - 09.2023
Event Security Guard
Staff Pro Inc
04.2008 - 05.2016
Animal Caretaker
VCA Animal Specialty Center
01.2008 - 06.2008
Preschool Teacher
Young Horizons Child Development Center
11.2001 - 11.2008