Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Lopez

Roseville,CA

Summary

Dynamic leasing consultant with a proven track record at CTL Management, excelling in customer service and property management. Enhanced tenant satisfaction through effective communication and swift issue resolution. Skilled in fair housing policies and market research, driving high occupancy rates and fostering positive tenant relationships.

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

CTL Management
11.2022 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Manager

Sizzler USA
02.2020 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager

Round Table Clubhouse
02.2016 - 08.2021
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

General Studies

Rio Linda
Rio Linda
06-1988

Skills

  • Customer service
  • Building rapport
  • Fair housing policies
  • Phone and email etiquette
  • Property management knowledge
  • Background check process

Accomplishments

  • Supervised team of 45 staff members.
  • Documented and resolved Customer complaints which led to Customer Satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Leasing Consultant

CTL Management
11.2022 - Current

Manager

Sizzler USA
02.2020 - 11.2022

Manager

Round Table Clubhouse
02.2016 - 08.2021

General Studies

Rio Linda

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Michelle Lopez