Michelle Lovell
Summary
Results-driven Operations Director with proven expertise in team leadership and relationship building. Skilled in decision-making and staff management, committed to enhancing operational efficiency and fostering community partnerships.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Director
GMV YMCA
10.2025 - Current
- Oversee daily operations for YMCA facility.
- Coordinated staff hiring, training, and performance management to align operations with overall YMCA mission.
- Maintain safe, welcoming environment through proactive monitoring and consistent support.
- Supported development and monitoring of salary program and operational budgets to align with fiscal goals.
- Developed partnerships with local organizations and assisted fundraising efforts for annual giving campaign.
- Helped oversee Aquatics while inbetween Directors.
Membership Director
GMV YMCA
08.2024 - 10.2025
- Established rapport across member base and sustained member engagement.
- Recruited and managed front desk staff responsibilities.
- attended community outreach programs and hosted events to increase awareness of YMCA services
- Managed memberships, processed refunds and cancellations, ensured accurate records, and maintained timely updates.
- Developed budget for staffing and program needs.
Personal Trainer
GMV YMCA
02.2023 - 08.2024
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted fitness assessments to evaluate client progress and adjust training plans accordingly.
- Implemented nutritional guidance, educating clients on healthy lifestyle choices to complement training efforts.
- Educated clients on healthy lifestyle choices to complement training efforts.
Personal Trainer
MercyHealth Plex
01.2020 - 08.2024
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted regular assessments to track client progress and adjust training plans accordingly.
- Led group fitness classes, fostering a motivating and inclusive environment for participants.
- Led Weight Management group exercise to build confidence with those new to the gym experience.
Skills
- Staff management
- Team leadership
- Task delegation
- Team management
- Budget management
- Task assignment
- Cross-functional teamwork
- Relationship building
Certification
- NASM CPT - Certified Personal Trainer
- BLS and Lifeguard Certified
- YMCA Team Leader Certification
- YMCA Leadership Launchpad Certification
Timeline
Operations Director
GMV YMCA
10.2025 - Current
Membership Director
GMV YMCA
08.2024 - 10.2025
Personal Trainer
GMV YMCA
02.2023 - 08.2024
Personal Trainer
MercyHealth Plex
01.2020 - 08.2024