Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher

Michelle Lovera

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in call center role. Personable and organized individual with strong multitasking abilities and positive, upbeat attitude. Possesses solid understanding of household management and coordination, paired with skills in scheduling and budgeting. Dedicated to creating harmonious and efficient home environment.

Overview

18
18
years of professional experience

Work History

Family Manager

Self-employeed
12.2009 - Current
  • Managed finances effectively with budgeting and expense tracking to achieve financial goals.
  • Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
  • Maintained a clean and organized household for improved efficiency and stress reduction.
  • Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
  • Fostered independence in children by teaching them essential life skills such as time management, organization, and self-care techniques.
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Boosted overall student success by providing individualized support through one-on-one tutoring sessions.
  • Adapted teaching strategies to overcome challenges in learning retention and comprehension.

Front Desk Receptionist

Extended Stay Deluxe Hotels
06.2006 - 12.2009
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

.

School Gateway High
Kissimmee, FL
05.2004

Skills

  • Appointment Scheduling
  • Budget Planning
  • Special Needs Support
  • Educational Support
  • Problem-solving skills
  • Customer Support
  • Customer Service
  • Resolving issues
  • Customer communications
  • Answering questions
  • Complaint resolution
  • Multitasking Abilities
  • Attention to Detail

Languages

Spanish

Timeline

Family Manager

Self-employeed
12.2009 - Current

Front Desk Receptionist

Extended Stay Deluxe Hotels
06.2006 - 12.2009

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School Gateway High

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Michelle Lovera