Michelle Lovgren

Responsibilities include-

• Driving revenue and portfolio growth.
• Achieving Revenue, Risk and Retention goals.
• Identify cross-sell opportunities.
• Working with the pricing team to prepare contracts and agreements.
• Fostering strong partnerships with internal stakeholders across the region to include Relationship Managers, Treasury partners, Sales Consultants, and Credit portfolio managers.
• Promote usage, growth, and spend realization through activation and engagement with clients.
• Promote CRD solution strategies to clients, including participation in client planning with internal stakeholders.
• Mitigation of risk and ensuring compliance.
• Advocate, demonstrate, make aware of market intelligence, and industry knowledge using Benchmarking studies and other available tools.
• Portfolio included strategic B2B and B2C clients across different industry verticals, including not-for-profit and government contractors, municipalities, Associations, in both the mid and large markets.
• Prepare sales presentations.
• Prepare and negotiate contracts beginning with proforma/pricing.
• Project Management overseeing Implementations of Complex programs.
• Maximized performance through time management and focus on Client- First mindset.
• Committed Self- Starter.
• Business Development within Portfolio and integration of new clients added throughout region.

• Manage revenue and profitable growth of a portfolio of merchant accounts, including B2B and B2C accounts totaling approximately $1 billion.
• Strategic clients in the managed portfolio from multiple industry verticals, including e-commerce, not-for-profit, retail, dealers, restaurants, and sports teams.
• Work with the C-suite leadership team in finance, operations, and marketing.
• Gain trust and commitment to accept AMEX as the primary payment vehicle.
• Preparing detailed reports and presentations to include a cost-benefit analysis, which highlighted the value proposition.
• Monitored competitor activities to anticipate changes in the industry landscape.
• Established and maintained relationships with key stakeholders to support business objectives.
• Identified and pursued new business opportunities, to include marketing campaigns which helped promote the AMEX brand.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Managed crisis situations, implementing contingency plans to minimize impact on operations.
• Produced thorough, accurate and timely reports of project activities.
• Analyzed business performance data and forecasted business results for upper management.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.