MICHELLE Lowery
Owasso
Summary
Dynamic consultant at Verizon, specializing in project management and vendor relations. Successfully led the transition of a corporate card program in 35 countries, improving efficiency for over 50,000 cardholders. Earned 17 Spotlight awards for exceptional leadership and driving automation initiatives. Skilled in contract negotiation and fostering cross-platform collaboration.
Overview
20
20
years of professional experience
Work History
Consultant-AP Corporate Card & Employee Business Expense
Verizon
Tulsa
11.2017 - Current
- Manage the relationship between Verizon and corporate card vendors
- Project Managed the movement of the Corporate Card program from AMEX to Citibank across 35 countries and over 35 thousand cardholders
- Provide training to my team and corporate card holders to ensure consistency of internal processes through multiple collaboration platforms, ie
- Webex, Google Meet, Zoom
- Lead projects to support automation – corporate card application process, on leave process
- Provided reporting and support of over 50,000 corporate cards in 25+ countries to leadership
- Work with corporate communications team to send multiple communications across Verizon globally
- Provide regular updates for DTP’s and QRG’s for Corporate Card Finance
- Ensure Verizon’s contract with the corporate card provider is maintained fairly while meeting deadlines and deliverables
- Work with corporate security and HR to perform sensitive reviews of account abuse
- Received 10 Spotlight awards for various project implementations, collaborations on projects and supporting other teams in their operations
Senior Analyst-AP Corporate Card & Employee Business Expense
Verizon
Tulsa
01.2017 - 11.2017
- Lead a team of 5 analysts to reduce corporate card liability for the employee business expense team
- Provide training to my team and corporate card holders to ensure consistency of internal processes
- Lead projects to support automation
- Provided reporting of over 50,000 corporate cards
- Provide regular updates for DTP’s and QRG’s for Corporate Card Finance
- Manage the internal audit process for corporate card personal use working closely with security and HR to provide sensitive information
- Received 7 Spotlight awards for various collaborations on projects and supporting other teams
Retail Coordinator
RCB Bank
Broken Arrow
07.2011 - 09.2017
- Ensure the efficient daily operation of a full-service banking center
- Ensure audit controls are followed to protect the bank from unnecessary risk and exposure
- Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information
- Managed as well as responsible for training, scheduling and all human resource activities for six full-time employees and two part-time employees
- Ensure audit controls are followed to protect the bank from unnecessary risk
Claims & Collections Analyst
Verizon
Tulsa
01.2011 - 01.2017
- Responsible for billing and collections
- Provide accurate and timely general ledger reporting
- Provide financial reporting for upper client management
- Provide reconciliation and analysis of revenue accounts
- Obtain commitment for payment and work with customers on billing disputes
- Received 2 Spotlight awards for writing process improvements and having the highest collection reduction
Operations Support Specialist
RCB Bank
Broken Arrow
01.2011 - 07.2011
- Conceptualized, created and implemented virtual training for all new tellers across 50 locations
- Provide training to newly hired tellers for 50 locations both virtually and in-person
- Responsible for conducting follow-up training to existing tellers
- Provide support and assistance to the Corporate Retail Coordinator including drafting procedures, training procedures and department policies
- Provide follow-up reviews of newly hired tellers as well as monthly review of tellers at 50 locations
- Responsible for reviewing all check holds for all locations
- Microsoft Office proficient (including Excel & Power Point)
Multiple Roles - Teller Operations Manager BSA/Security Officer, Brand Manager, CSR Supervisor and Personal Banker
First Bank of Owasso
Owasso
09.2007 - 03.2011
- Responsible for developing, implementing and administering all aspects of the Bank Secrecy Act Compliance Program
- Quality control reviews and monitoring in the area of Bank Secrecy Act
- Assist the Chief Compliance Officer in ensuring department activities run smoothly and efficiently
- Responsible for reviewing, consulting and changing compliance reviews
- Completed BSA school 8/2010
- Completed Operations school 11/2010
- Responsible for training, scheduling and all human resource activities for all tellers at all 3 locations with 9 tellers being directly under me
- Responsible for overseeing 2 Branch Managers
- Responsible for preparing daily, monthly and yearly Board reports
- Coached and trained the branch team to process transactions accurately, efficiently in accordance with established policies and procedures both virtually and in person
- Attended and completed OK Bankers Association’s branch manager school
- Attended and completed Disney’s Key to Excellence seminar
General Manager
The Lanes at Coffee Creek
Owasso
12.2004 - 09.2007
- Conceptualized, created and implemented training for all employees to generate league bowling to 35 employees
- Supervised fourteen full-time and twenty-two part time employees as well as prepared schedules
- Generated 1.5 million in gross revenue
- Managed inventory of bowling center, food & beverage and liquor operations
- Marketed special events of center to community
- Cold calls on local businesses to generate league bowling
Education
Bachelor in Business Administration -
01.2023
Skills
- Lead Team Development
- Cross-Platform Collaboration
- Employee Engagement Campaigns
- Comprehensive Event Planning
- Facilitating Leadership Development
- Team leadership
- Contract negotiation
- Decision-making
- Project Coordination and Implementation
- Project management
- Vendor management
- Corporate communications
Timeline
Consultant-AP Corporate Card & Employee Business Expense
Verizon
11.2017 - Current
Senior Analyst-AP Corporate Card & Employee Business Expense
Verizon
01.2017 - 11.2017
Retail Coordinator
RCB Bank
07.2011 - 09.2017
Claims & Collections Analyst
Verizon
01.2011 - 01.2017
Operations Support Specialist
RCB Bank
01.2011 - 07.2011
Multiple Roles - Teller Operations Manager BSA/Security Officer, Brand Manager, CSR Supervisor and Personal Banker
First Bank of Owasso
09.2007 - 03.2011
General Manager
The Lanes at Coffee Creek
12.2004 - 09.2007
Bachelor in Business Administration -
Similar Profiles
Jason YoungJason Young
Senior Account Manager at VerizonSenior Account Manager at Verizon
Jessica JonesJessica Jones
Professional Sales Representative at VerizonProfessional Sales Representative at Verizon
Eugenia GordonEugenia Gordon
Associate Director of Accounting - Cash at VerizonAssociate Director of Accounting - Cash at Verizon
Stephanie BoweringStephanie Bowering
Network Engineer at VerizonNetwork Engineer at Verizon
Lori CazenaveLori Cazenave
Seasonal Tax Preparer at IntuitSeasonal Tax Preparer at Intuit