Michelle Lown
Cary,NC
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
33
33
years of professional experience
Work History
Spatial Analyst
NC -Department of Health & Human Services-Public Health
Raleigh, NC
10.2002 - Current
- Lead spatial analysis for vital statistics projects, ensuring the preprocessing, quality checks, and completeness of birth, death, and infant death data before geocoding and mapping efforts.
- Yearly geocoding of births and infant deaths within deadlines (3 months of file closure).
- Preprocess large datasets—including North Carolina birth and death records and Behavioral Risk Factor Surveillance System (BRFSS) data—to support mapping, spatial analysis, and geo-enablement efforts.
- Develop and update statewide, regional and county maps of geographic patterns in population and selected vital statistics, tobacco policies and BRFSS, maintaining the online application on a yearly or quarterly basis.
- Ensure that major projects (NCDETECT, Tobacco Policy and BRFSS) maps are updated for the current year/quarter.
- Continuous training on ArcGIS software such as ArcGIS Pro and ArcGIS Experience Builder (web application tool for ArcGIS)
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Provide support for the management of the NC DHHS ArcGIS Online (AGOL) portal
- Provide support for other projects and other spatial analyst
- Provide GIS and mapping support and training to other DHHS-DPH staff
Data Entry Associate
Fernandez LLC
Chapel Hill, NC
06.2015 - 07.2021
- Accurately entered mental health survey data, including surveys on problem gambling, substance abuse, and mental health providers, ensuring data integrity and completeness.
- Prepared data for statistical analysis, meticulously checking for accuracy and resolving any discrepancies.
- Utilized SPSS, an statistical software, for data analysis and MS Excel for efficient data entry and organization.
- Collaborated with lead analyst to ensure timely and accurate reporting and relaying data issues such as missing data and data discrepancies.
Front End Associate
Harris Teeter Grocery Store
Cary, NC
07.2018 - 06.2020
- Assisted customers with inquiries, ensuring high levels of satisfaction and engagement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Implemented best practices for checkout processes, reducing wait times for customers.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
Rideshare Driver
GoKart LLC
Cary, NC
09.2017 - 02.2019
- Provided safe and reliable transportation for children ages 6 to 17 years old, facilitating school carpooling and transport to and from after-school activities.
- Navigate routes across Cary, Apex, Morrisville, and Raleigh, ensuring timely arrivals for pick-ups and drop-offs.
- Maintain a high standard of safety by ensuring proper use of child car seats and seat belts for all passengers.
- Foster a positive and secure environment for children, providing exceptional care and attention during transit.
- Communicate effectively with parents regarding schedules, delays, and any issues during rides.
- Navigated efficiently using GPS technology to optimize routes and reduce travel time.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
GIS Analyst
Carolina Population Center-UNC-Chapel Hill
Chapel Hill, NC
04.2000 - 10.2002
- Supported demographic research using spatial analysis techniques, integrating Geographic Information Science (GIS) tools and methods into local, national, and international studies.
- Developed, validated, and analyzed GIS databases to support research on projects such as the Nang Rong, Thailand cadastral database, China Climate project, Ecuador Land Use project, and more.
- Created cartographic products and comprehensive text descriptions of spatial analysis methods for research proposals, presentations, and publications.
- Processed GPS field data and conducted geocoding accuracy assessments to enhance spatial data quality.
- Assisted in the design and development of cartographic survey instruments for both local and international research projects.
- Led the development of map projects supporting presentations and publications, ensuring visual clarity and data accuracy.
- Trained research project personnel, temporary staff, and students on GPS usage and digitizing protocols to meet research objectives.
- Provided day to day supervision and assistance with all spatial data development efforts such managing and supervising the digitizing, quality control and quality assessment of the production of land use survey maps for the Nang Rong, Thailand projects.
- Provided day to day assistance and guidance with spatial database development efforts for 5 projects.
- Contributed to high-impact research funded by CDC, NASA, and NIH, providing critical spatial analysis and database management for a range of demographic studies.
GIS Technician
Carolina Population Center at UNC Chapel Hill
Chapel Hill, NC
12.1998 - 04.2000
- Supported GIS analysts on spatial data projects for Ecuador, Thailand, and Paraguay, contributing to international research initiatives.
- Digitized various geospatial layers—including hydrologic features, transportation networks, political boundaries, topographic, and cadastral maps—for use in spatial analysis and mapping.
- Trained research assistants and graduate students in digitizing protocols and GIS best practices, ensuring consistency and data quality.
- Assisted with data conversion and preprocessing of remotely sensed imagery using ERDAS Imagine to support land use and environmental analysis.
- Geocoded demographic and vital records datasets to prepare for spatial analysis and integration into GIS platforms.
- Supervised temporary staff, providing day-to-day oversight, task delegation, and quality assurance in GIS workflows.
GIS Technician
ASI Landmark
Cary, NC
05.1997 - 12.1998
- Edited and maintained vector cadastral maps, including roadways, utilities, and property boundaries, for Forsyth County and other counties across North Carolina.
GIS Computer Lab Assistant
UNC-Chapel Hill-Department of Geography
Chapel Hill, NC
09.1997 - 05.1998
- Assisted students with ArcView assignments, providing guidance on GIS concepts, software usage, and troubleshooting.
- Maintained a clean and organized computer lab environment, ensuring all equipment (computers, printers, software) was functional and ready for scheduled classes.
- Supported instructors by preparing the lab for instructional sessions and helping ensure a smooth learning experience for students.
GIS Intern
UNC Chapel Hill- Department of Epidemiology
Raleigh, NC
03.1998 - 03.1998
- Completed a one-week intensive internship focused on geospatial data processing and analysis.
- Performed address matching and geocoding for immunization datasets using ArcInfo and ArcView on Unix-based workstations.
- Gained hands-on experience with GIS software in a professional environment, contributing to public health data initiatives.
Research Assistant
Carolina Health and Transition Study -UNC Chapel Hill
Chapel Hill, NC
06.1993 - 08.1995
- Supported behavioral health research through data entry, literature review, and general administrative tasks.
- Assisted in assembling survey materials and documentation for use in behavioral health studies.
- Proofread research reports and professional journal abstracts to ensure clarity, accuracy, and adherence to publication standards.
- Contributed to the preparation and organization of study materials, improving workflow efficiency for the research team.
Education
Bachelor of Arts - Geography
University of North Carolina At Chapel Hill
Chapel Hill, NC12-1998
Collage Transfer Program
Durham Technical Community College
Durham, North Carolina, NC08-1995
Skills
- Cash register operation
- Cash/Credit Card handling
- Exceptional Customer service
- Processed and fulfilled online orders accurately and efficiently
- Product and store knowledge
- Attention to detail
- Time management
- Team collaboration and leadership
- Cross-trained in multiple store departments
- Merchandise display
- Adapt to diverse groups
- Reliability and punctuality
- Strong communication and interpersonal skills
- Positive customer engagement
- Friendly and helpful
- Microsoft office: Excel, Word, Power Point, Access
Timeline
Front End Associate
Harris Teeter Grocery Store
07.2018 - 06.2020
Rideshare Driver
GoKart LLC
09.2017 - 02.2019
Data Entry Associate
Fernandez LLC
06.2015 - 07.2021
Spatial Analyst
NC -Department of Health & Human Services-Public Health
10.2002 - Current
GIS Analyst
Carolina Population Center-UNC-Chapel Hill
04.2000 - 10.2002
GIS Technician
Carolina Population Center at UNC Chapel Hill
12.1998 - 04.2000
GIS Intern
UNC Chapel Hill- Department of Epidemiology
03.1998 - 03.1998
GIS Computer Lab Assistant
UNC-Chapel Hill-Department of Geography
09.1997 - 05.1998
GIS Technician
ASI Landmark
05.1997 - 12.1998
Research Assistant
Carolina Health and Transition Study -UNC Chapel Hill
06.1993 - 08.1995
Bachelor of Arts - Geography
University of North Carolina At Chapel Hill
Collage Transfer Program
Durham Technical Community College