Waitress Supervisor
Maggie's on Meeker
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Supervised food presentation and plating to enhance visual appeal.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Set and oversaw weekly and special event menu plans.
- Achieved high levels of customer loyalty through exceptional service and engagement.
