Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
References
Timeline
Generic

Michelle Lucien

Renton,WA

Summary

Dynamic and results-oriented professional with extensive experience in healthcare and beauty consulting, notably with Mary Kay Inc. Excelled in patient care, medical assistance, and cosmetic sales, demonstrating exceptional organizational skills and a commitment to enhancing client satisfaction and loyalty. Proficient in Microsoft Excel and adept at personal sales, I consistently prioritize workload management and client retention.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Independent Beauty Consultant

Mary Kay Inc
Renton, WA
03.2016 - Current
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Achieved repeat business and referrals through personalized services.
  • Organized promotional events such as makeover sessions, workshops, and seminars.
  • Maintained detailed records of customer purchases, preferences, and inquiries.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Contacted customers by phone and mail to offer merchandise or service.
  • Collaborated with other consultants to share best practices in the industry.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Recruited new independent beauty consultants through networking opportunities.

Lead Medical Assistant

Seattle Infectious Disease Clinic
Seattle, WA
10.2014 - 04.2015
  • Scheduled appointments for patients via phone and in person.
  • Contacted medical facilities to schedule patients for admission.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared and packaged specimens for courier transport.
  • Performed venipuncture and skin puncture on patients of all ages.

Medical Assistant

The Polyclinic - Infectious Disease
Seattle, WA
06.2009 - 08.2014
  • Administered injections, medications and treatments as directed by the physician.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Medical Assistant

UW Medicine Neighborhood Clinic
Seattle, WA
03.2008 - 06.2009
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Medical Assistant

West Side Medical
08.2005 - 03.2008
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted medical facilities to schedule patients for admission.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Education

Diploma - Medical Assisting

Bryman College
Renton, WA
06.2002

Skills

  • Vital Signs
  • Asepsis & infection control
  • Respiratory Testing
  • EKG
  • AIDS/HIV Certified
  • Pharmacology/Dosage Calculations
  • Surgical Assisting
  • Diagnostic Testing
  • Physical Therapy/Modalities
  • Specimen Collection
  • Administration of Medications
  • Healthcare CPR/First Aid Certified
  • Type 60 wpm accurately
  • Proficient in Microsoft Word and Excel
  • Ability to prioritize workload and manage multiple tasks
  • Multi-lined phone systems
  • CPT/ICD-9 Coding
  • Medical Terminology
  • Personal sales
  • One-on-one consultations
  • Cosmetic product recommendations
  • Skin analysis
  • Makeup application
  • Client retention strategies

Certification

Medical Assisting

Additional Information

Vital Signs, Asepsis & infection control, Respiratory Testing, EKG, AIDS/HIV Certified, Pharmacology/Dosage Calculations, Surgical Assisting, Diagnostic Testing, Physical Therapy/Modalities, Specimen Collection, Administration of Medications, Healthcare CPR/First Aid Certified, Type 60 wpm accurately, Proficient in Microsoft Word and Excel, Ability to prioritize workload and manage multiple tasks, Multi-lined phone systems, CPT/ICD-9 Coding, Medical Terminology

Personal Information

Authorized To Work: US for any employer

References

References available upon request.

Timeline

Independent Beauty Consultant

Mary Kay Inc
03.2016 - Current

Lead Medical Assistant

Seattle Infectious Disease Clinic
10.2014 - 04.2015

Medical Assistant

The Polyclinic - Infectious Disease
06.2009 - 08.2014

Medical Assistant

UW Medicine Neighborhood Clinic
03.2008 - 06.2009

Medical Assistant

West Side Medical
08.2005 - 03.2008

Diploma - Medical Assisting

Bryman College

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Michelle Lucien