Michelle Luera
2608 Iris Drive San Juan,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Driscoll Health System
09.2016 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for 15 + physicians' specialty clinics, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Medical Office Specialist
Pharr Pediatric Clinic
07.2007 - 08.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Education
Medical Office Specialist/ Billing Coding - Medical Office Specialist/ Billing Coding
San Antonio College of Medical And Dental Assit.
McAllen, TX06-2007
Skills
- HIPAA compliance
- Claims processing
- Insurance verification
- Office administration
- Computer skills
- Accounts receivable
- Phone and email etiquette
- Payment collection and processing
- Data entry
- Accounts payable
- Reception management
- Clinical and administrative support
- Time management
- Multitasking
- Customer service
- Collaboration and teamwork
Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
- Basic Life Support (BLS) Certification - American Heart Association.
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- The Joint Commission Accreditation – The Joint Commission(for facilities; impacts administrative staff in understanding compliance standards).
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Medical Office Specialist
Driscoll Health System
09.2016 - Current
Medical Office Specialist
Pharr Pediatric Clinic
07.2007 - 08.2016
Medical Office Specialist/ Billing Coding - Medical Office Specialist/ Billing Coding
San Antonio College of Medical And Dental Assit.
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