Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Lunique

Columbus ,GA

Summary

Dynamic and dedicated professional with extensive experience at Little Caesars Pizza, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for maintaining a balanced cash drawer and fostering repeat business through exceptional service and teamwork.

Overview

1
1
year of professional experience

Work History

Cashier

Little Caesars Pizza
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
  • Took and processed over customer orders.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
  • Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
  • Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
  • Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.

Education

Diploma - General Studies

Hardaway High School
Columbus, GA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Product knowledge
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing

Timeline

Cashier

Little Caesars Pizza
07.2024 - Current

Diploma - General Studies

Hardaway High School
Michelle Lunique