Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE LUTTRELL

Rio Linda,CA

Summary

Efficient Front End Clerk well-versed in grocery store operations, customer service standards and security concerns. Efficiently scans items, processes payments, and bags goods. Over 20 years of experience in successful work history.

Overview

21
21
years of professional experience

Work History

Front End Clerk

Raley's
02.2019 - 06.2024


  • Retrieved product information using both manual and digital resources to assist customers and internal teams.
  • Coded and categorized transactions for accurate accounting and inventory tracking.
  • Responded to incoming calls, addressing inquiries and resolving customer and stakeholder concerns efficiently.
  • Maintained internal user accounts, including performing password resets and managing access permissions.
  • Processed returns, issued refunds and rain checks, and applied discounts or penalties in accordance with store policy.
  • Handled incoming mail: sorted, distributed flyers, and ensured timely circulation of materials.
  • Organized and filed receipts, checks, letters, and reports using standardized filing systems.
  • Communicated effectively across diverse customer and coworker groups via verbal, written, and digital channels.
  • Explained complex store policies in clear, customer-friendly language to ensure understanding and compliance.
  • Resolved pricing, checkout, and customer service issues through analytical thinking and problem-solving.
  • Demonstrated initiative, attention to detail, and a strong work ethic while consistently supporting store goals with minimal supervision.

Personal Shopper

Envoy
08.2016 - 02.2019
  • Received, organized, and processed online shopping requests to ensure timely and accurate fulfillment.
  • Carried, sorted, and delivered grocery and merchandise orders to designated customer addresses.
  • Time-stamped packing slips, delivery confirmations, and return documentation according to company procedures.
  • Researched product availability, verified delivery addresses, identified route information, and suggested substitution options using internal systems.
  • Recorded customer preferences and updates in order tracking systems to enhance service accuracy.
  • Operated mobile devices to manage order processing, delivery documentation, and real-time updates.
  • Ensured precise handling, packing, and transport of customer orders, maintaining accuracy, timeliness, and product integrity throughout the fulfillment process.

Child Care Provider

Self-employed
01.2003 - 07.2016
  • Provided nurturing, attentive care for infants and young children in a safe, structured home environment.
  • Planned and led age-appropriate activities to promote emotional, cognitive, and physical development.
  • Prepared balanced meals and snacks, and assisted with feeding, hygiene, and daily routines.
  • Maintained a clean, organized space and ensured child safety at all times.
  • Communicated regularly with parents regarding progress, behavior, and daily updates.
  • Supported positive behavior and social skills through consistent, age-appropriate guidance.
  • Monitored for signs of illness or distress and responded with appropriate care.
  • Maintained records of meals, activities, and developmental milestones.

Education

High School Diploma -

Center High School
Antelope, CA
06.1989

Skills

  • Quick Learner
  • Detailed recordkeeping
  • Customer Service
  • Cash handling expertise
  • Building rapport
  • Customer service excellence

Timeline

Front End Clerk

Raley's
02.2019 - 06.2024

Personal Shopper

Envoy
08.2016 - 02.2019

Child Care Provider

Self-employed
01.2003 - 07.2016

High School Diploma -

Center High School

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