Michelle Lutz
Virginia Beach,VA
Summary
I have been with Krispy Kreme for 22 years. I have earned 4 service awards. My most recent being my 20 year service award in August of 2022. The first 17 years I was cashier . In October of 2019 I was promoted to shift supervisor. In March of 2022 I was promoted again to assistant manager. I am a loyal, dedicated, reliable person and employee. I'm a hard worker and I come to work on time. I'm always ready and willing to learn new things. I am a team player that works hard to get the job done.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Krispy Kreme
VA Beach, VA
08.2002 - 08.2024
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Frank W. Cox High School
Virginia Beach, VA06.2000
Skills
- Sales Monitoring
- Product and Service Knowledge
- Employee Coaching and Motivation
- Problem Resolution
- Documentation and Reporting
- Hiring and Training
- Recruitment and Hiring
- Training and Development
- Verbal and Written Communication
- Teamwork and Collaboration
- Scheduling and Coordinating
- Staff Training
- Onboarding and Orientation
- Team Leadership
- Complex Problem Solving
Certification
- I am ServeSafe certified
Timeline
Assistant Manager
Krispy Kreme
08.2002 - 08.2024
Frank W. Cox High School
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