Michelle L. Wenzel
Oceanside,CA
Summary
To obtain a challenging position in which I can learn and grow within a company.
Professional in accounts management prepared for this role. Strong background in credit control, invoicing, and reconciliation. Focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in problem-solving, and customer relations.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Administrator
Stone Brewing
09.2017 - 11.2021
- Conducted regular account audits to identify potential issues before they escalated into major problems or writeoffs.
- Partnered with cross-functional teams, such as Finance and Sales, to optimize processes impacting Accounts Receivable operations seamlessly.
- Strengthened internal controls, ensuring proper documentation and adherence to company policies for all transactions.
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Collaborated with sales team to resolve customer disputes, improving overall client satisfaction.
- Developed and conducted training sessions for new team members, fostering a culture of continuous learning and growth within the Accounts Receivable department.
- Enhanced cash flow by diligently monitoring and collecting outstanding accounts receivable balances.
- Leveraged strong communication skills to negotiate repayment plans with delinquent customers effectively, ultimately recovering revenue without jeopardizing relationships.
- Streamlined invoicing processes for increased efficiency and reduced errors in billing information.
- Reconciled accounts with large volume of transactions.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Accounts Receivable/Credit Specialist
B & K Electric Wholesale
07.2008 - 04.2017
- Responsible for posting cash from Lockbox & Wire Payments
- Work with customer to apply any unclear payments
- Process credit card payments
- Interact with customers by phone, fax, and email
- Respond to trade reference requests for existing customers
- Screen customers for open credit terms
- Pull credit reports and send out trade references for potential customers
- Train new and existing staff on procures and best practices
- Support sales team to maintain cash accounts and counter sales
- Research any payment shortages and resolve disputes
- File and maintain critical customer documentation
- Review AR aging for past due accounts and make collection calls for payment
- Reduce open AR through collection efforts keeping accounts below 60 days
- Approve orders for processing when over credit line or past due
- Recommend accounts for Final Demands and Collections
- Match credit memos to original invoicing and make adjustments as needed
- Reconcile invoicing to ensure all invoices billed are printed and sent to customer
- Resolve accounts with over 90 day balances through discussions with financial team
Accounts Receivable Clerk
Emtek Products, Inc.
09.2006 - 07.2008
- Monitor Payment Activity
- Answering Customer Calls
- Respond to faxes and emails
- Maintain customer files
- Make collection calls to past due customers
- Place accounts on hold
- Take Credit Card Payments
- Approve orders for release
- Hold orders and account for non-payment
- Work with customer service and accounting team
Assistant Manager
AMF
02.2004 - 10.2005
- Interview prospective employees, and make decisions for hiring staff
- Conduct training for new and experienced employees
- Maintain chronological records of recourses usage and status
- Submit payroll documentation
- Draft weekly compliance, efficiency and other reports
- Accountable for center finances and transactions
- Manage personnel work schedules
- Handle heavy volumes of customer service requirements via phone, correspondence, and in person
- Organize center functionality and workflow
- Handle customer concerns, complaints and feedback
Education
Associate of Applied Science - Accounting
Mira Costa College
Oceanside, CA06-2026
GED -
Woodson High School
Fairfax, VASkills
- Payment negotiations
- Financial statements
- Invoice processing
- Dispute resolution
- Debt collection
- Account reconciliation
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Organizational skills
References
References are available upon request.
Timeline
Accounts Receivable Administrator
Stone Brewing
09.2017 - 11.2021
Accounts Receivable/Credit Specialist
B & K Electric Wholesale
07.2008 - 04.2017
Accounts Receivable Clerk
Emtek Products, Inc.
09.2006 - 07.2008
Assistant Manager
AMF
02.2004 - 10.2005
Associate of Applied Science - Accounting
Mira Costa College
GED -
Woodson High School
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