Summary
Overview
Work History
Education
Skills
Leadership And Community Experience
Timeline
Generic

Michelle L. Wilson

Tallahassee

Summary

Dynamic and strategic global sales leader with over 25 years of experience in the hospitality industry, specializing in driving national and international revenue growth, developing key partnerships, and expanding brand presence across global markets.

Experienced Account Director specializing in developing strategic partnerships, delivering exceptional client service, and leading cross-functional teams to achieve business objectives. Proven ability to analyze market trends, identify opportunities, and implement innovative solutions to enhance client satisfaction and retention.

Overview

27
27
years of professional experience

Work History

Account Director, Business Development- Global Sales

Wyndham Hotels and Resorts
Remote
09.2024 - 06.2025
  • Company Overview: Dynamic and strategic global sales leader with over 25 years of experience in the hospitality industry, specializing in driving national and international revenue growth, developing key partnerships, and expanding brand presence across global markets.
  • + Responsible for $3.1 million in booked revenue within WHR portfolio
  • + Global Sales Leader for 60+ accounts
  • + Launched RFP`s, established new accounts, Corp ID and rate bundles across business travel globally
  • + USE GSOIQ, ZoomInfo, Sales Navigator and Sales Force CRM to enhance business opportunities, generate new accounts and increase revenue goals
  • + Proven track record of securing high-value corporate, leisure, and MICE accounts while managing complex, multi-region sales cycles
  • + Maintain minimum spend of $75,000 in revenue per GSO assigned account
  • + Increased international group bookings by 48% across EMEA and APAC regions
  • + Forge relationships with major travel consortia, DMC`s, and global corporate accounts, surpassing quarterly and annually KPI`s set forth
  • Dynamic and strategic global sales leader with over 25 years of experience in the hospitality industry, specializing in driving national and international revenue growth, developing key partnerships, and expanding brand presence across global markets.

Area Sales Executive

Marriott International
Tallahassee
01.2017 - 09.2024
  • Responsible for $5,000,000+ in sales goals per property
  • Brands include AC Marriott, Residence Inn, Courtyard Marriott
  • Drive revenue from local, state, national accounts for inbound and outbound business within the 30 brands worldwide
  • Partner with account leaders to pull through business from customer accounts deployed outside the local market
  • Source new accounts, identify new targets, re-solicit past bookings
  • Generate new business for stakeholder properties within the local markets to improve STR data, portfolio annual goals, key metrics within brand expectations
  • Implement sales strategies to move market share from competitors with 500+ room nights per booking
  • Leverage data-driven strategies to penetrate new markets and enhance client retention
  • Successfully launch hotel opening sales teams, brand renovations and conversions
  • Works with Marriott sales systems to include SFAWeb/CI-TY/MarRFP, Sales Force, Lead Portal, MI Leads
  • Negotiated and secured multi-million dollar deals annually, with Fortune 500 companies

Vice President Business Development

Banyan Investment Group/Banyan Tree Management Group
Tallahassee
08.2012 - 09.2016
  • Oversee sales and marketing activities, skillfully implement innovative, cost effective revenue generating strategies by building successful sales and marketing teams for 13 properties across the portfolio. Brands include Hilton, IHG, Choice, Starwood/Marriott
  • Develop and execute marketing plans to increase revenue for top line and bottom-line flow through. Set sales goals, create/implement weekly/monthly sales reports to achieve goals set forth for team and individual sales manager, endorse brand specific training, emphasis on profitability, market growth, train client loyalty within each brand standard, work with all property GM`s to establish proper sales system and execute within brand standards
  • Skillfully implement innovative, cost effective projects, area sales blitz programs to grow market share. Successfully prepare, execute and surge annual sales budget for each property/brand/sales team. Monitor, analyze brand reports, comp set growth, generate promotions, ensure sales meet and exceed property/brand goals and owner expectations. Review and approve all advertising
  • Foster relationships between property leadership, brand support and ownership to ensure measurable, incremental revenue goals are met. Provide proactive sales efforts, hospitality partnerships and ongoing training with my extensive travel throughout the portfolio ensuring the team excel within our markets and goals.
  • Create strategic transition plan for ownership during due diligence phase throughout property acquisition
  • Create and implement training program for new hires to ensure brand, owner/ investor expectations are met. Evaluate current employee`s post acquisition, set forth action plans as needed. Hire sales team based on core values
  • Monitor and respond to all social media, e-commerce, brand reviews, SEO and assist with troubleshooting and problem resolution that comply with both brand expectations and ownership

Regional Director of Sales & Marketing

Hampton Inn & Suites/Hospitality America
Tallahassee
08.2004 - 08.2012
  • Manage National/State Association, Government, Corporate, SMERF, Sports/local/University, ONQ/third party leads, RFP`s
  • Acquire essential contracts and business intelligence as a result of fostering strong business relationships within hospitality industry as well as using brand resources, maintain revenue, grow market share and expand client base to ensure new and existing business maintain at the property level, work with all department heads to review all details of guest/group arrival to ensure smooth guest experience
  • Work with HA properties to assist in sales development, corporate sales blitzes, brand training, conferences, client loyalty, staff retention. Brands included: Hilton, Hampton Inn/Hampton Inn & Suites
  • Participate in tradeshows, roundtable events, conferences, to represent our hotel and the region to boost the association, group, and government markets. Hilton CSE coordination for the Florida region
  • Maintain annual sales budget of 2.5 million in projected and actualized revenue

Area Director of Sales & Marketing

Marriott/McKibbon Hotel Management
Tallahassee
01.1998 - 08.2004
  • Successfully oversee sales for 3 Marriott properties, Residence Inn, TownePlace Suites, Courtyard
  • Assisted in property openings, sales blitz`s, create team building culture
  • Lead sales team in creating and meeting set goals, assist in sales budget process
  • Prepare and organize all marketing plan goals, SWAT, LNR, corporate, SMERF
  • Load all rates, MIN LOS, MAX LOS, and inventory into property sales system
  • Attend trade shows, create marketing collateral
  • Meet or exceed annual goals and owner expectations
  • Certified in Marriott extended stay sales Edge training

Education

Psychology -

Florida State University

Skills

  • Account management
  • Executive Leadership
  • Multi brand experience
  • Driving revenue and exceeding goal expectations
  • BT, MICE, Government, Corporate, Group and leisure expertise

Leadership And Community Experience

  • Visit Florida, Tallahassee, FL, State Committee Member: Marketing/Industry Relations, 06/01/14, 12/31/18, Served Marketing committee, industry relations committee, Planned Statewide marketing, strategic planning for stakeholders, international tourism, web development training for tourism industry
  • Florida Restaurant and Lodging Association, Tallahassee, FL, Chapter President FRLA, 01/01/12, 12/31/14, 2024, Served Chapter President, Planned Chapter monthly meetings, work with board members to establish keynote speakers, locations, content, Developed Agenda, board guidelines, chapter fundraisers, lobby team
  • Leon County Tourist Development Council, Tallahassee, FL, Board Member, 01/01/98, 12/31/12, Served Chair~ Special Events Grants committee, work to ensure bed tax dollars are regenerated back into community through grant process, committee member~ COCA to oversee county/city funds and bed tax dollars to ensure proper expenditures were tracked per state/city statute, Marketing Chair~ develop goals, guidelines, strategies for staff and community, Development establish guidelines within county/city fund process, Advised board and community in state statue regarding bed tax funds, grants, sports council grants, sunshine law.
  • NFL Golf Classic, Event Director, 01/01/04, 12/31/09, Planned all aspects of sponsorship, event activities, player travel, created budget, marketing strategy, media campaign, assembled volunteers., Conducted media blitz, social media campaign, community partnerships., Advised all staff/personnel, volunteers, sponsors, players in daily activities related to all aspects of event.
  • FSU Varsity Golf Classic, Event Director, 01/01/10, 12/31/19, Planned all aspects of sponsorship, event activities, player travel, created budget, marketing strategy, media campaign, assembled volunteers., Conducted media blitz, social media campaign, community partnerships., Advised all staff/personnel, volunteers, sponsors, players in daily activities related to all aspects of event.

Timeline

Account Director, Business Development- Global Sales

Wyndham Hotels and Resorts
09.2024 - 06.2025

Area Sales Executive

Marriott International
01.2017 - 09.2024

Vice President Business Development

Banyan Investment Group/Banyan Tree Management Group
08.2012 - 09.2016

Regional Director of Sales & Marketing

Hampton Inn & Suites/Hospitality America
08.2004 - 08.2012

Area Director of Sales & Marketing

Marriott/McKibbon Hotel Management
01.1998 - 08.2004

Psychology -

Florida State University