Michelle Macias
Tustin,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Legal Receptionist
The Law Offices Of Tous And Associates
Orange, CA
07.2010 - 01.2019
- Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Handled confidential information with discretion and professionalism at all times.
- Organized office documents such as legal forms, contracts, briefs, pleadings, and correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled meetings, appointments, and conference calls for attorneys.
- Organized files according to established protocols within the office setting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Prepared outgoing mail including packages, certified letters, and courier services.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
Hostess/Waitress
Mi Jacalito
Los Angeles, CA
06.2006 - 03.2010
- Provided excellent customer service by anticipating customer needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Assisted in preparing the restaurant for opening and closing shifts.
- Performed walk-throughs during service to monitor guest satisfaction
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed light administrative duties such as filing documents and taking messages.
- Demonstrated strong interpersonal skills when interacting with customers.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
Santa Ana College
Santa Ana, CACoastline Community College
Fountain Valley, CASkills
- Professional demeanor
- Correspondence distribution
- Administrative support
- Relationship Building
- Multi-Line Telephone Systems
- Exceptional Communication Skills
- Memo Drafting and Typing
- Case Files Organization
- Appointment Scheduling
- Clerical Duties
- Calendar Management
- Data Entry
- Office Equipment Use
- Drafting Correspondence
- Bilingual
Languages
Spanish
References
References available upon request.
Timeline
Legal Receptionist
The Law Offices Of Tous And Associates
07.2010 - 01.2019
Hostess/Waitress
Mi Jacalito
06.2006 - 03.2010
Santa Ana College
Coastline Community College
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