MICHELLE MACIAS
Kingsville,TX
Summary
Dependable and reliable professional skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic with communication and prioritization skills. Seeking full time employment in which my education and experience can be used to its full advantage.
Overview
20
20
years of professional experience
Work History
Cashier
ARAMARK, Higher Education
Kingsville , TX
2016.08 - 2022.05
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Site Coordinator
21st Century ACE
2012.03 - 2013.08
- Assist in recruiting and promoting for students and family members to participate in the program. Identify needs of students and their families. Responsible for implementing and scheduling various structured activities: including organized sports, parental involvement, life skills, and fine art activities. Plan and implement parental activities to reinforce parental involvement. Responsible for creation and dissemination of schedule, flyers, and monthly newsletters. Responsible for process of registration and documentation on a monthly basis to Agency and State. Enter Daily Attendance in TEA system. Utilize Texas ACE website for resources. Continuously coordinate after school services for students. Conduct parent outreach programs. Develop and maintain an open system of communication which promotes trust between teachers, student and parents with the purpose of serving the educational needs of the child. Work with administrators, teachers, and other campus personnel to coordinate academic services (including tutoring) for each student served. Organize and maintain files for documents, correspondence, forms and records. Work with project director and campus staff to complete a plan of services. Communicate with schools to collect documentation of tutoring, grades, attendance, and meetings. Review failure reports every three weeks to monitor progress of students. Communicate with parents and teachers to determine course of action to reverse trends that may put students at risk for failure or dropping out. Coordinate ESL and GED programs for parents of students enrolled in the program. Oversee enrichment coaches which includes their payroll, evaluations, and student engagement. Ensuring confidentiality in all transactions and conversations.
Enrichment Coach
21st Century ACE
2010.08 - 2012.02
- Assisted students with the following in an afterschool program, Homework Help, College and Careers, Arts and Crafts, Brahma Arcade
- Managed daily operations of the enrichment program such as attendance tracking, budgeting, scheduling.
- Developed lesson plans with educational objectives aligned with the curriculum standards.
- Utilized various teaching methods to foster student learning, including hands-on activities, group projects, and individual instruction.
- Facilitated small groups or one-on-one sessions with students who required additional support or intervention strategies.
- Created an inviting environment where students could learn, explore, and express themselves creatively.
Receptionist/ Instructional Aide
KingsvilleISD
Kingsville
2002.10 - 2012.02
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted faculty members or staff with student conferences.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Delivered instruction individually or in small groups with support from instructor.
Education
3 College Hrs. Education - Coursework in Psychology and Counseling
Texas A & M University Kingsville
Kingsville, TX69 College Hrs. Office Automation Technology - Concentration in Business Management and Human Resources
Coastal Bend College
Kingsville, TXSkills
- Communication
- Customer Relations
- MS Office
- Organizational Skills
- Mentorship
- Time Management
- Conflict Resolution
- Leadership
Timeline
Cashier
ARAMARK, Higher Education
2016.08 - 2022.05
Site Coordinator
21st Century ACE
2012.03 - 2013.08
Enrichment Coach
21st Century ACE
2010.08 - 2012.02
Receptionist/ Instructional Aide
KingsvilleISD
2002.10 - 2012.02
3 College Hrs. Education - Coursework in Psychology and Counseling
Texas A & M University Kingsville
69 College Hrs. Office Automation Technology - Concentration in Business Management and Human Resources
Coastal Bend College
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