Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Mackey

Royal Palm Beach,FL

Summary

Well-organized and dedicated Communications professional with a solid history of 25 years in helping people handle emotionally-charged, life-threatening and dangerous situations. Detail oriented and thorough in documenting calls and managing emotions and staying clear headed under pressure. Excellent time management and problem solving skills. Able to multi task with a high degree of accuracy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

911 Certified Dispatch Supervisor

Town Of Manalapan
02.2018 - Current
  • Prove successful working within tight deadlines and fast-paced environment.
  • Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Follow established protocols for professional handling of emergency situations.
  • Assess emergency requests and made quick judgment calls to determine appropriate action.
  • Provide training and coaching to develop new dispatchers.
  • Route calls to police, fire, and ambulance service to meet individual call needs.
  • Relay latest information to first responders via electronic means, telephone calls, and radio responses.
  • Interacts in professional manner with public and other agencies.
  • Maintains working knowledge of department rules, regulations and procedures.
  • Disseminates information checks on persons, articles and vehicles.
  • Maintains working knowledge of operating multi-frequency radio console.
  • Researches information for field units.
  • Maintains working knowledge of computer terminals for FCIC/NCIC/PALMS/LINX entries and other functions.
  • Responds quickly to all incoming NLETS or AM messages and incoming messages directed to department.
  • Maintains ability to work weekends, holidays and shift work as required.
  • Florida Department of Health Public Safety Telecommunicator Certificate.
  • Maintain and conduct Audits thru FDLE and State of Florida for DAVID/E-Citations.
  • Coordinate all maintenance and repairs for Communications Center equipment & Systems.
  • Enter, Batch and maintain Citations for Clerks Office.
  • Maintain on file all agreements and MOU's within county.
  • Admin and maintain Power DMS.
  • Admin and maintain FCIC/NCIC.
  • Complete Basic background checks for New Hires/Recruits.
  • Gather and prepare Bi-Weekly stats report for Chief of Police.
  • Gather and prepare Monthly Crime Report for Chief of Police.
  • Basic Computer and I.T tech troubleshooting.
  • Maintains Dispatch Scheduling and prepare Payroll sheets for Finance Dept.
  • Entry and maintenance of Outlook for Officer/Dispatch paging system.
  • Maintain Training Records for Dispatch.
  • Prepare and submit PST License renewal when due.
  • Working knowledge of TRACS RMS.
  • Admin and maintain LINX.
  • Maintain working knowledge and upkeep of Towns CCTV and LPR system.
  • Admin and maintain CJIS certs for all employees and vendors.
  • Performs any other related duties as assigned.

Retail Sales Associate Cashier Part Time

HOBBY LOBBY Retail Stores
10.2022 - 06.2023

    • Connected with customers to support positive transaction experiences and address service concerns.
    • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
    • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
    • Managed efficient cash register operations.
    • Monitored customers for signs of security concerns and escalated issues to management.
    • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
    • Assisted customers by answering questions and fulfilling requests.

Certified 911 Public Safety Telecommunicator Part

Town Of Manalapan
01.2014 - 08.2017
  • Received public emergency and non-emergency calls and prioritized in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Monitored Police radios to provide assistance to responding personnel.
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Interacts in professional manner with public and other agencies.
  • Maintains working knowledge of department rules, regulations and procedures.
  • Disseminates information checks on persons, articles and vehicles.
  • Maintains working knowledge of operating multi-frequency radio console.
  • Researches information for field units.
  • Maintains working knowledge of computer terminals for FCIC/NCIC/PALMS/LINX entries and other functions.
  • Responds quickly to all incoming NLETS or AM messages and incoming messages directed to department.
  • Maintains ability to work weekends, holidays and shift work as required.
  • Florida Department of Health Public Safety Telecommunicator Certificate.
  • Gather and prepare Monthly Crime Report for Chief of Police.
  • Basic Computer and I.T tech troubleshooting.
  • Performs any other related duties as assigned.

Certified 911 Public Safety Telecommunicator

City Of West Palm Beach
03.1999 - 07.2017
  • Received public emergency and non-emergency calls and prioritized in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Followed established protocols for professional handling of emergency situations.
  • Read system maps and caller information, and documented details in system.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Disseminates information checks on persons, articles and vehicles.
  • Answered calls from automatic routing system and took basic information from callers.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Maintained working knowledge of department rules, regulations and procedures.
  • Interacted in professional manner with public and other agencies.
  • Maintained ability to work weekends, on-call and other shift work as needed.
  • Performed all related work and duties as assigned.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
09.1993

Skills

  • Excel - Starter
  • Word Proficient
  • Excellent Customer Service
  • Crisis Intervention
  • Operations Supervision
  • National Crime Information Center (NCIC)
  • Florida Crime Information Center (FCIC)
  • Law Enforcement Information Exchange (LINX)
  • Strong Communication and Interpersonal Skills
  • Cash Management
  • Verbal and Written Communication

Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • FAC - FCIC Agency Coordinator
  • FCIC/NCIC Validations
  • CJIS
  • FEMA - IS 700 National Incident Management Systems
  • FEMA - IS 00005 Introduction to Hazardous Materials
  • FEMA - IS 100C An Intro to the Incident Command System
  • FEMA - IS 00144 TERT Basic Course
  • FEMA - IS 200 ICS for Single Resources & Initial Action
  • FEMA - IS 00907 Active Shooter
  • LHLN - Master Leadership

Timeline

Retail Sales Associate Cashier Part Time

HOBBY LOBBY Retail Stores
10.2022 - 06.2023

911 Certified Dispatch Supervisor

Town Of Manalapan
02.2018 - Current

Certified 911 Public Safety Telecommunicator Part

Town Of Manalapan
01.2014 - 08.2017

Certified 911 Public Safety Telecommunicator

City Of West Palm Beach
03.1999 - 07.2017

High School Diploma -

Palm Beach Lakes High School

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Michelle Mackey