Michelle MacKinnon
Saginaw,MI
Summary
Experienced Kitchen Manager/FOH Manager, successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Adaptable with a solid background and proven expertise in building and leading successful teams.
Overview
12
12
years of professional experience
Work History
Kitchen Manager
Outback Steakhouse Restaurant
08.2011 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste with inventory management.
- Prepared and sent wage requests and payroll reports on time.
- Ensured proper processing of payroll deductions for taxes, benefits, and other deductions.
- Exercised strong attention to detail and data confidentiality.
- Responsible for making sure employees are being paid accurately and on time.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Cosmetology License - Cosmetology
InSession Arts of Cosmetology
Saginaw, MI09.2010
No Degree - General Studies
Delta College
Bay City, MIHigh School Diploma -
Nouvel Catholic Central
Saginaw, MI06.2008
Skills
- Kitchen Scheduling
- Recruitment and Hiring
- Front of House Management
- Food Preparation and Safety
- Control Inventory Costs, Maintain Consistent Food Waste
- Servsafe Certification
- Supply Ordering and Management
- Control Labor
- Budget Management
- Brand Loyalty
- POS Terminal Operation
- Guest Relations
Timeline
Kitchen Manager
Outback Steakhouse Restaurant
08.2011 - Current
Cosmetology License - Cosmetology
InSession Arts of Cosmetology
No Degree - General Studies
Delta College
High School Diploma -
Nouvel Catholic Central
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