Michelle MAC NEIL
Bigfork,MT
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Motivated to directly and efficiently address customer concerns head-on, developing proactive solutions and implement corrections with efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Laborer
MAS Building And Bridges
Norfolk, MA
03.2020 - 12.2021
- Received Certificate of Completion for Fall Protection which is in accordance of OSHA safety guidelines for work site operations to minimize worker risk.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Letter Carrier
United States Post Office
Braintree, MA
06.2018 - 02.2020
- Provided prompt mail and parcel deliveries up to 500 businesses and residences on a specified route.
- Sorted and placed mail into mailboxes with accuracy and efficiency.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Directly interacted with customers in a pleasant manner, always maintaining professionalism.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Service Advisor
Prime Volvo
Hingham, MA
04.2017 - 06.2018
- Answered on average of twenty to thirty calls per day by addressing customer inquiries, solving problems and providing new product information.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Communicated all store initiatives and promotions to customers to generate return business.
- Dedicated to continuously improving sales abilities and product knowledge.
- Helped drive sales goals and achieve monthly quotas.
Sales Associate
Village of Volvo Hingham
Mangham, MA
05.2015 - 04.2017
- On average, sold 12- 15 high end vehicles per month.
- Responded to all customer inquiries thoroughly and professionally.
- Engaged with customers in a sincere and friendly manner.
- Greeted customers in a timely fashion while quickly determining their needs.
- Built relationships with customers to increase likelihood of repeat business.
Unemployed
State Of Massachusetts
Hingham, MA
09.2014 - 05.2015
Client Service Associate
UBS Financial Services Inc
Boston, MA
06.2013 - 08.2014
- Transitioned 150 household accounts including but not limited to individual, retirement, 401K, from Morgan Stanley to UBS in a timely manner.
- Delivered exceptional client service by being first point of contact required to anticipate needs and solve immediate problems.
- Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
- Ensured fiscal accuracies by running reports and monitoring accounts on a daily, weekly, monthly, quarterly and annual basis.
- Managed portfolios for individuals, corporations, retirement plans and trusts.
Client Service Associate
Morgan Stanley Smith Barney
Boston, MA
12.2003 - 06.2013
- Played a vital role with supporting two financial advisors with their practice of over 150 households.
- Orchestrated on average 100 wire transactions both domestic and international on monthly, quarterly, and annual basis.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Maximized operational efficiency by monitoring risk accounts on a weekly, monthly, quarterly and annual basis.
- Enhance overall client experience by anticipating needs, solving problems and delivering exceptional client service.
Assistant Seafood Manager/Meat Cutter
The Fresh Market
Hingham, MA
12.2021 - Current
- Cut meats to customer specifications and answered questions about specialty products.
- Received and inspected meat deliveries to verify quality and safety of products.
- Provided detailed information to customers about available seafood products and self-service items.
- Enhanced customer satisfaction by providing exceptional service and answering inquiries about seafood products.
- Diligently followed food safety guidelines when handling raw seafood products to prevent cross-contamination risks.
Education
Bachelor of Science - Criminal Justice
University Of Massachusetts Dartmouth
North Dartmouth, MA1991
Skills
- Teambuilding
- Working collaboratively
- High-energy attitude
- Customer relations
- Interpersonal communication skills
- Problem solving strength
Certification
- Paralegal Certificate - 1994
Timeline
Assistant Seafood Manager/Meat Cutter
The Fresh Market
12.2021 - Current
Laborer
MAS Building And Bridges
03.2020 - 12.2021
Letter Carrier
United States Post Office
06.2018 - 02.2020
Service Advisor
Prime Volvo
04.2017 - 06.2018
Sales Associate
Village of Volvo Hingham
05.2015 - 04.2017
Unemployed
State Of Massachusetts
09.2014 - 05.2015
Client Service Associate
UBS Financial Services Inc
06.2013 - 08.2014
Client Service Associate
Morgan Stanley Smith Barney
12.2003 - 06.2013
Bachelor of Science - Criminal Justice
University Of Massachusetts Dartmouth
- Paralegal Certificate - 1994
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