Michelle Madrid
Pleasant Hill,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Marketing Assistant
Chrisad Dental Marketing
Corte Madera , CA
2023.03 - Current
- Provided administrative support to the Marketing Manager on a daily basis.
- Developed and used specific methodologies for collecting and analyzing marketing data.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Determined best methods to meet research objectives and produce useful data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Summarized raw data and analyses and made recommendations based on findings.
Counselor, Advisor & Coach
Michelle Ryan Coaching
Pleasant Hill , CA
2020.06 - Current
- Wrote comprehensive goals and patient treatment plans.
- Utilized crisis intervention techniques when needed to de-escalate difficult situations.
- Created a safe and trusting environment for clients to openly discuss their issues and feelings.
- Conducted intake interviews to determine appropriate services for clients.
- Employed cognitive behavioral therapy strategies in order to help clients identify patterns of thinking that may be contributing to distress.
- Administered diagnostic tests such as MMPI-2 or WAIS IV in order to assess client functioning levels.
- Met with patients and provided diagnoses and consultations.
- Collaborated with other professionals to coordinate care for clients in need of additional services.
- Developed treatment plans based on assessments of client's needs, strengths, and goals.
- Maintained detailed records of client interactions including progress notes, referrals, discharge summaries.
- Collected information through observation, interviews or surveys.
- Addressed issues through emotionally intelligent conversation and conflict resolution techniques.
- Evaluated effectiveness of counseling or educational programs.
Home Study Teacher
Horizons Home Study
Pleasant Hill , CA
2016.08 - 2020.06
- Developed lesson plans by following CA State Guidelines
- Administered quizzes, tests and writing assignments
- Instructed students in academic subjects such as math, science, language arts, social studies, and history at the middle school level.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Used videos, lectures and moderated discussions to engage students during class.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Enhanced lessons with smart board technology, iPads and computers to address common core goals.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Developed and implemented lesson plans based on curriculum objectives.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
Home Study Case Worker Contractor
(IAC)
Northern California Territory , CA
2000.01 - 2017.01
- Conducted home studies to evaluate prospective adoptive families' suitability for adopting a child
- Please see Birth Parent & Home Study Case Worker description below.
Licensed Daycare Provider & Owner
Lil Vikings Daycare
Pleasant Hill , CA
2009.01 - 2016.01
- Supervised and cared for 8-10 elementary school-aged children grades K-5
- Created daily routines and schedules for the kids after school including sports, activities, homework help
- Monitored and assessed children for any emotional or developmental issues
- Kept detailed records of each child’s progress and behavioral charts.
- Provided a safe and nurturing environment for children to learn and develop social skills.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Supervised and monitored children's play activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Assisted children in development of social, communication and problem-solving skills.
- Responded promptly and appropriately to any medical emergencies that arose during care hours.
- Assisted parents in understanding their child's developmental needs through regular communication.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Helped facilitate positive interactions between siblings or other groups of children in the center.
Community Service Officer
Concord Police Department
Concord , CA
2007.01 - 2009.01
- Non-sworn civilian position of the police department that worked in coordination with the patrol and traffic division
- Performed assigned duties under general orders of the on-duty shift supervisor
- Duties included crim prevention and investigation that assisted the police officers in upholding law and order
- Took police reports, handled traffic violations, assisted the records department, helped detectives and motor officers with paperwork and accompanied CSI on special assignments on occasion.
- Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
- Observed surveillance cameras in order to detect any potential safety threats.
- Provided information to citizens on local laws and regulations, as well as community resources available.
- Attended training sessions related to police procedures, first aid and CPR certification, self-defense techniques.
- Developed positive relationships with members of the community through active outreach efforts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Birth Parent Counselor & Home Study Case Worker
Independent Adoption Center
Pleasant Hill , CA
2000.01 - 2007.01
- Provided home study services to adopting parents in the state of California
- Verified application information, background checks and approved clients to adopt
- Assessed family dynamics, financial stability, and other factors related to the adoption process.
- Maintained detailed records of all client interactions and updated relevant databases accordingly.
- Maintained confidentiality through stringent handling of charts and data.
- Identified appropriate community resources and provided referrals for services.
- Monitored placement of adopted children in their homes after they have been placed there.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Organized meetings with adoptive parents prior to finalizing an adoption agreement.
- Supported birth mothers through the decision-making process of placing a child up for adoption.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Conducted home studies to evaluate prospective adoptive families' suitability for adopting a child.
- Met regularly with clients to discuss progress towards successful adoptions and address any issues or concerns that arose during the process.
- Supported individuals by facilitating weekly group sessions.
Education
Master of Arts - Counseling
Saint Mary’s College of California
Moraga, CA2002-01
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA1999-01
Skills
- Strong Written and Verbal Communication
- Excellent Interpersonal Skills
- Exceptionally Organized, paying great attention to detail
- Self-Management, Multitasker
- Analytical Thinking
- Easily Adaptable
- Eagerness to Learn Knew Skills
- Team Leadership
- Empathy, Patience & Self-Awareness
- Customer Service Systems
- Team Leadership, Team Building, Collaboration
- Technology Literacy: Knowledge of all Computer Systems
- Coordinating Events, Online Social Networking, Marketing Strategies
Affiliations
- I enjoy sports, entertainment, education, healthy living, exercise, animals (two dogs), and travel. I am a proud parent of three beautiful children that are grown and thriving in college at UC Berkeley and the University of Nevada, Reno. My youngest is a Senior in high school and will graduate in June of 2024.
Accomplishments
- Graduated with Honors (magna cum laude) from Saint Mary's College where I earned a Master's degree in Counseling.
- Served as the Social and Events Coordinator for my sorority (Phi Sigma Sigma) at San Francisco State University.
- Served as a Wish Granter for Make a Wish Foundation & Volunteered for Shriner's Hospital for Children in San Francisco, California.
Certification
- Hold a General Contractor's License
References
References available upon request.
Timeline
Marketing Assistant
Chrisad Dental Marketing
2023.03 - Current
Counselor, Advisor & Coach
Michelle Ryan Coaching
2020.06 - Current
Home Study Teacher
Horizons Home Study
2016.08 - 2020.06
Licensed Daycare Provider & Owner
Lil Vikings Daycare
2009.01 - 2016.01
Community Service Officer
Concord Police Department
2007.01 - 2009.01
Home Study Case Worker Contractor
(IAC)
2000.01 - 2017.01
Birth Parent Counselor & Home Study Case Worker
Independent Adoption Center
2000.01 - 2007.01
Master of Arts - Counseling
Saint Mary’s College of California
Bachelor of Arts - Psychology
San Francisco State University
- Hold a General Contractor's License
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