Michelle Madrigal
Las Vegas,USA
Summary
Ambitious Event Coordinator skilled in planning high-visibility events to drive organizational growth. Expertise in building relationships with vendors, clients and community members. Strong prioritization abilities with success in managing conflicting event needs. I am a performance driven individual that works well in collaborative team projects. My over 5 year experience has records of maximizing sales and a client's experiences. I am focused on developing my career in the hospitality/event industry.
Overview
7
7
years of professional experience
Work History
Wedding and Sales Coordinator
Caesars Entertainment
Las Vegas, NV
12.2023 - Current
- Organized and managed all aspects of wedding planning, including budgeting, scheduling and vendor selection.
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
- Provided guidance and support for bridal parties throughout the process.
- Ensured all necessary paperwork was completed in a timely manner prior to the wedding ceremony.
- Assisted couples with selecting venues that best fit their needs and budgets.
- Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
- Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
- Conducted post-event follow up calls with clients to assess satisfaction levels with services provided.
Special Events Coordinator
Caesars Entertainment
Las Vegas, USA
04.2022 - Current
- Assisted with the execution of citywide events for Caesar's Entertainment properties in the Las Vegas region.
- Fulfilled administrative duties that involves processing gaming data into promotional systems for event accounts.
- Process and verified guest information through lodging system to load and track marketing promotions and redemptions.
- Provided liaison duties for guest facing services to facilitate transactions and deliver accurate information for internal and external customers.
- Provided services involving administering phone lines for time sensitive account changes during events.
- Managed promotional transactions through detailed record keeping procedures.
- Assisted with managing events budget associated with the Caesar’s Rewards program that involves processing gaming credit for guests.
- Cooperated with other departments in order to coordinate resources needed for successful events.
Assistant Events Manager
Circus Circus The Adventuredome Theme Park
01.2019 - 04.2022
- Planned event details by meeting with clients and coordinated event logistics with catering, entertainment, and décor.
- Managed and supervised employees to fulfill various unique roles in association to the type of event.
- Managed success in meeting revenue goals by adjusting team roles for employee efficiency and satisfaction.
- Streamlined our event and booking processes to reduce customer concerns to enhance customer service.
- Provided on-site support during the day of the event including problem solving if necessary.
- Called clients to leave voicemail reminders of appointment date and time.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Event Coordinator
Circus Circus The Adventuredome Theme Park
03.2018 - 12.2018
- Hosted various events such as parties, school events, company outings and corporate meetings.
- Directed clients through the venue by managing schedules of various attractions.
- Provided request services of clients' such as special ticketing, reservations, and deliveries.
- Point of contact for clients for information and concerns.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Collaborated with clients to identify their goals and expectations from the event.
Attractions/Admissions Attendant
Circus Circus The Adventuredome Theme Park
08.2017 - 03.2018
- Performed various roles associated with theme attractions, ensuring high standards of safety while maintaining crowd control in an efficient manner.
- Daily processed POS transactions, drawer balancing and cash register duties.
- Provided services with general and V.I.P registration procedures by performing liaison duties in directing guests throughout the theme park.
- Assisted with handling ticket sales and balancing accounts for both day and closing operations.
Education
Associate of Applied Science: TOURISM, CONVENTION AND EVENT PLANNING -
College of Southern Nevada
05.2021
High School Diploma -
Universidad de Colima
12.2012
Skills
- Bilingual English & Spanish
- Gaming Licensed
- Exceptional Customer Service
- Strong work ethic
- Management
- Adaptive Team Leader
- Labor Scheduling
- Floor planning
- Sales Experience
- Data Entry
- Microsoft Proficient
Timeline
Wedding and Sales Coordinator
Caesars Entertainment
12.2023 - Current
Special Events Coordinator
Caesars Entertainment
04.2022 - Current
Assistant Events Manager
Circus Circus The Adventuredome Theme Park
01.2019 - 04.2022
Event Coordinator
Circus Circus The Adventuredome Theme Park
03.2018 - 12.2018
Attractions/Admissions Attendant
Circus Circus The Adventuredome Theme Park
08.2017 - 03.2018
Associate of Applied Science: TOURISM, CONVENTION AND EVENT PLANNING -
College of Southern Nevada
High School Diploma -
Universidad de Colima