Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Madriñán

Fort Lauderdale,FL

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Floor Supervisor

Sparrow
Fort Lauderdale, FL
01.2024 - 04.2025
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.

Casino Floor Supervisor

Seminole Casino
Coconut Creek, FL
07.2019 - 12.2023
  • Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Evaluated workers' performance to write performance reviews.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.

Manager of Operations

Level Lounge
Pembroke Pines, FL
01.2018 - 07.2019
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Compiled and organized data into reports using Microsoft Excel.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
06-2022

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
03-2020

Skills

  • Experienced in organizing filing systems, including Excel and Word
  • Strong organizational abilities
  • Attention to detail in records
  • Creative solution development
  • Strong written communication skills
  • Effective interpersonal communication
  • Service excellence
  • Comprehensive case file management

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Floor Supervisor

Sparrow
01.2024 - 04.2025

Casino Floor Supervisor

Seminole Casino
07.2019 - 12.2023

Manager of Operations

Level Lounge
01.2018 - 07.2019

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Criminal Justice

Broward College

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Michelle Madriñán