Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michelle Magbie

Duncannon,PA

Summary

Results-driven individual with extensive experience in training and team management. Known for effective communication and attention to detail, consistently ensuring compliance with procedures while improving process effectiveness and staff performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
Carlisle, Pennsylvania
10.2023 - Current
  • Supported team by organizing daily schedules and managing documentation.
  • Oversaw staff correspondence, record tracking, and data communications, resulting in improvement.
  • Collaborated with colleagues to improve efficiency in daily tasks.
  • Identified potential risks associated with proposed changes or implementations of processes.
  • Communicated effectively with team members to ensure smooth operations.
  • Helped prepare reports by gathering data from various sources.
  • Maintained up-to-date documentation of processes including workflows, procedures, guidelines.

Ambassador

Amazon
Carlisle, Pennsylvania
10.2014 - 10.2023
  • Collaborated with other members of the team to ensure efficient workflow throughout the shift.
  • Processed returns, exchanges, and damaged goods in a timely manner.
  • Followed detailed instructions when receiving, processing, sorting, labeling, storing, picking, staging and loading merchandise.
  • Received and inspected incoming shipments for accuracy and quality.
  • Operated forklifts and pallet jacks to move materials efficiently.
  • Maintained cleanliness and safety standards throughout the warehouse area.
  • Assisted in training new associates on warehouse procedures and safety practices.

Server/Bartender

Sherman's Creek Inn
Shermans Dale, Pennsylvania
04.2021 - 09.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Delivered food and drinks efficiently to tables and guests.
  • Maintained cleanliness and organization of dining area and tables.
  • Followed health and safety guidelines during food handling procedures.
  • Handled cash transactions and processed payments accurately.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Restaurant Manager

Denny's
Mechanicsburg, Pennsylvania
02.2007 - 09.2014
  • Oversaw daily restaurant operations and ensured compliance with health regulations.
  • Managed staff schedules and coordinated training for new employees.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Evaluated restaurant performance and identified areas for improvement regularly.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Education

High School Diploma -

Greenfield High School
Greenfield, MA
06-1987

Skills

  • Problem solving
  • Attention to detail
  • Time management
  • Attendance tracking
  • Process documentation
  • Process flows

Certification

  • Ramp
  • ServSafe Food Handler

References

References available upon request.

Timeline

Process Assistant

Amazon
10.2023 - Current

Server/Bartender

Sherman's Creek Inn
04.2021 - 09.2023

Ambassador

Amazon
10.2014 - 10.2023

Restaurant Manager

Denny's
02.2007 - 09.2014

High School Diploma -

Greenfield High School

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