Michelle Maisey
Bala,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Assistant Office Manager/Receiving Specialist
Di Bruno Brothers
01.2012 - 06.2023
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Supported Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for seamless transition into company.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Authored business documents to organize and emphasize information quickly and effectively.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within office.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Cultivated professional atmosphere by maintaining open lines of communication among team members.
- Evaluated employee records and productivity and submitted evaluation reports.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed and supervised team of 20in inventory and receiving activities.
- Handled day-to-day shipping and receiving overseeing more than 20packages per day.
Customer Service Representative
Metal Marketplace International
01.2002 - 02.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided primary customer support to internal and external customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Roxborough High School
Philadelphia, PA06.1991
Skills
- Customer Service
- Office Administration
- Staff Training
- Document Preparation
- Employee Supervision
- Scheduling and calendar management
- Performance monitoring
- Inventory Control
- Financial Reporting
- Excellent multi-tasking ability
- Data Entry, Ordering
Timeline
Assistant Office Manager/Receiving Specialist
Di Bruno Brothers
01.2012 - 06.2023
Customer Service Representative
Metal Marketplace International
01.2002 - 02.2009
High School Diploma -
Roxborough High School
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