Michelle Malbrough
Saltillo,MS
Summary
Experienced manager with a passion for fostering teamwork, leading by example, and motivating others. Demonstrates exceptional customer relations skills and the ability to build strong relationships. Utilizes independent decision-making and sound judgment to drive positive outcomes for the company. Committed to leveraging training, monitoring, and morale-building expertise to increase employee engagement and enhance overall performance.
Overview
9
9
years of professional experience
Work History
Deli/Bakery Manager
Food Giant
05.2023 - Current
- Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Breakfast Manager
Dodge's Chicken Stores
01.2022 - 05.2023
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
Assistant Manager
In & Out Mini Mart
09.2018 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Manager on Duty (MOD)
Dollar General
08.2017 - 05.2018
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Childcare Provider
SELF-EMPLOYED/UNEMPLOYED
08.2015 - 08.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
High school or equivalent -
Gateway Christian School
Memphis, TN05.2002
Skills
- Childcare
- Food Preparation
- Supervising Experience
- Cash Handling
- Merchandising
- Loss Prevention
- Store Management Experience
- Shift Management
- Assistant Manager Experience
- Food Service
- Inventory Control
- Cleaning Experience
- Retail Sales
- Cashiering
- Cooking
- Customer Service
- POS
- Laundry
- Food Safety
- Food handling
- Food service management
- Kitchen Management Experience
- Culinary Experience
- Menu Planning
- Kitchen Experience
- Leadership
- Management
- Team management
- Restaurant Management
- Purchasing
- Food Production
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Deli/Bakery Manager
Food Giant
05.2023 - Current
Breakfast Manager
Dodge's Chicken Stores
01.2022 - 05.2023
Assistant Manager
In & Out Mini Mart
09.2018 - 01.2022
Manager on Duty (MOD)
Dollar General
08.2017 - 05.2018
Childcare Provider
SELF-EMPLOYED/UNEMPLOYED
08.2015 - 08.2017
High school or equivalent -
Gateway Christian School
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