Michelle Malchow
Gallatin,TN
Summary
Dynamic individual with hands-on experience in Customer Service and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Possesses versatile skills in project management, problem-solving, and service. Brings fresh perspective and strong commitment to quality and success. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Adminitstrative Assistant/Personal Assistant
Wood Financial Group
04.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversee personal and professional calendars and coordinated appointments for future events.
- Display absolute discretion at handling confidential information.
- Aide executive in personal tasks such as scheduling appointments or running errands when needed.
- Coordinate events and functions with attention to detail ensuring successful execution.
- Provide emotional support and companionship to clients.
- Facilitate transportation to and from appointments.
- Identify needs and coordinate plans for travel and out-of-town functions.
- Coordinate appointments with medical professionals.
General Manager
Caspers Bistro
06.2025 - 08.2025
- Managed a diverse team of professionals, fostering a positive work environment and employee satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Demonstrated strong multitasking skills
- Worked with POS system to place orders and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed 10-15 employee reviews, training, schedules.
Tax Assistant/First Impressions Manager
Wood Financial Group
01.2024 - 04.2024
- Assisted with over 500 IRS audits, gathering necessary documentation and successfully resolving issues on behalf of clients.
- Collaborated with a large office of team members to complete complex tax returns accurately and efficiently.
- Conducted thorough research on tax laws to ensure clients received the most up-to-date information and strategies.
- Safeguarded client confidentiality while handling sensitive financial information during the preparation process.
- Streamlined tax processes for improved efficiency, reducing errors and increasing overall productivity.
- Provided exceptional customer service through clear communication and responsiveness, resulting in high levels of client retention.
Bar Manager/Bartender
EDIT Hendersonville
06.2023 - 01.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Charcuterie/Table Scape/Bartender
BYH Gallatin
02.2021 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails and beautiful table scapes.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Adapted to fast-paced environment, effectively managing multiple drink and food orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
No Degree - Early Childhood Education
Chemeketa Community College
Salem, OR06-1997
Skills
- Exceptional organization
- Hospitality service expertise
- Professional appearance
- Administrative support
- Strong work ethic
- Creative thinking capacity
- Attention to detail
- Efficient multi-tasker
- Staff management
- Tableside etiquette
- Event service
- Fine dining experience
- Food allergy awareness
- Warm and friendly
Timeline
General Manager
Caspers Bistro
06.2025 - 08.2025
Adminitstrative Assistant/Personal Assistant
Wood Financial Group
04.2024 - Current
Tax Assistant/First Impressions Manager
Wood Financial Group
01.2024 - 04.2024
Bar Manager/Bartender
EDIT Hendersonville
06.2023 - 01.2024
Charcuterie/Table Scape/Bartender
BYH Gallatin
02.2021 - 06.2023
No Degree - Early Childhood Education
Chemeketa Community College
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