Michelle Maley
Las Vegas,NV
Summary
Dynamic General Manager with a proven track record at Liberty Tax Service, excelling in operations management and team building. Expert in fostering client relations and implementing process improvements, resulting in enhanced customer retention. Adept at training and coaching staff, driving productivity, and achieving organizational goals through effective leadership and sound judgment.
Overview
20
20
years of professional experience
Work History
General Manager
Liberty Tax Service
1105 S Rainbow Blvd Ste 105
11.2005 - Current
- Assisted in daily operations to improve workflow efficiency.
- Learned operational procedures and safety protocols quickly.
- Supported team members in achieving project goals consistently.
- Managed inventory levels to ensure adequate supplies for tasks.
- Collaborated with staff to enhance customer service quality.
- Adapted to changing priorities and handled routine tasks effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained organized documentation for operational activities and compliance.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor - Business
University of Phoenix
Tempe, AZ09.2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Relationship building
- Goal setting
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Consistently meet goals
- Sound judgment
- Account management
- Data review
- Total quality management
- Proficient in software
- Human resources management
- Client account management
Timeline
General Manager
Liberty Tax Service
11.2005 - Current
Bachelor - Business
University of Phoenix