Michelle Maley

Liberty Tax Service

11.2005 - Current

Assisted in daily operations to improve workflow efficiency.
Learned operational procedures and safety protocols quickly.
Supported team members in achieving project goals consistently.
Managed inventory levels to ensure adequate supplies for tasks.
Collaborated with staff to enhance customer service quality.
Adapted to changing priorities and handled routine tasks effectively.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained organized documentation for operational activities and compliance.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Formulated policies and procedures to streamline operations.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.