Summary
Overview
Work History
Skills
Certification
Work Availability
Timeline
Server

Michelle Mancini

Banquet Manager/Server
Punta Gorda,FL

Summary

Banquet professional with comprehensive experience in event management and client relations, ready to deliver exceptional service. Proven ability to lead teams, coordinate logistics, and ensure success of various events. Known for effective problem-solving and adaptability in dynamic settings.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Banquet Manager

Captains Table
03.2022 - 06.2025
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Negotiated contracts with clients, securing profitable deals while meeting customer expectations.
  • Directed and managed banquet functions for 200 guest event.

Server

Captain's Table
12.2011 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Bartender/Restaurant Server/Banquet Server

Boca Grande Club
09.2003 - 11.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Skills

  • Leadership qualities
  • Venue coordination
  • Staff management
  • Guest experience management
  • Staff training
  • Quality assurance
  • Schedule coordination
  • Food safety and sanitation

Certification

  • CM - Certified Food Safety Manager Certification #21844218 Issued: June 28th 2022 Expire: June 28 2027



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Banquet Manager

Captains Table
03.2022 - 06.2025

Server

Captain's Table
12.2011 - 06.2025

Bartender/Restaurant Server/Banquet Server

Boca Grande Club
09.2003 - 11.2011

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