Michelle Mandarino
Murfreesboro,TN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar Tree
Murfreesboro, TN
12.2022 - 01.2025
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
Housekeeper Supervisor
Orange Lake Resort
Kissimmee, FL
07.2015 - 07.2017
- Maintained high standards of cleanliness by overseeing employee training and discipline.
- Overseen the quality control of hotel cleaning services offered to clientele.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Identified potential problems before they arise through proactive monitoring techniques.
- Provided guidance on proper use of chemicals for cleaning purposes.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
Overnight Cashier
Walmart
Kissimmee, FL
11.2013 - 05.2015
- Provided excellent customer service through active listening and problem solving skills.
- Accepted cash, check, credit card payments and calculated change due for customers.
- Communicated effectively with co-workers to ensure smooth operations during shift changes.
- Followed established safety procedures when handling money and other valuable items.
- Performed opening duties such as unlocking doors, turning on lights, setting up registers.
Overnight Support Manager
Mobil Gas Station
Kissimmee, FL
08.2009 - 11.2010
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service delivery standards.
- Interfaced with third-party vendors when needed to resolve complex customer inquiries or incidents.
- Maintained up-to-date knowledge of products, services, policies and procedures related to the organization's offerings.
- Maintained accurate records of all activities performed during each shift.
- Developed strategies to enhance the customer service experience during overnight hours.
Education
High School Diploma -
Miramar High School
Miami, FL05-2008
Skills
- Promotional planning
- Personnel development
- Retail sales techniques
- Team building and leadership
- Staff performance improvement
- Retail inventory management
- Order management
- Accurate money handling
Timeline
Store Manager
Dollar Tree
12.2022 - 01.2025
Housekeeper Supervisor
Orange Lake Resort
07.2015 - 07.2017
Overnight Cashier
Walmart
11.2013 - 05.2015
Overnight Support Manager
Mobil Gas Station
08.2009 - 11.2010
High School Diploma -
Miramar High School
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