Michelle Mandelenakis

• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Updated and maintained confidential databases and records.
• Created and managed office systems to efficiently deal with documentation.
• Led staff and vendors in providing high level of service for owner and guests.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Took notes and dictation at meetings.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Worked with senior management to initiate new projects and assist in various processes.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Volunteered to help with special projects of varying degrees of complexity.
• Filed paperwork and organized computer-based information.
• Answered high volume of phone calls and email inquiries.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Handled confidential and sensitive information with discretion and tact.

• Oversee daily operations to ensure efficiency, productivity, and quality standards are met
• Develop and implement strategies to improve processes and reduce costs
• Analyze data and key performance indicators to identify areas for improvement and implement solutions
• Collaborate with other departments to coordinate activities and achieve organizational goals

*Answered, dispatched and kept records for 911 calls

*Audited all fellow communications officers recorded calls for quality assurance and reported to the state

*Worked on policy and procedure for optimal efficieny

*Trained fellow communications officers

*Maintain composure and privacy for all calls

*Assited in female arrests and bookings