MICHELLE MANDRONES
Area Coach/HR Manager
Hillsboro,OR
Summary
Results-driven leader with a successful history in fast-paced restaurant and medical operations. Skilled in engaging and developing diverse teams and operational procedures to achieve quality and customer service. Experienced in managing challenging situations, establishing auditing procedures, and balancing food and labor costs. Leading operations of $25M with a focus on quest satisfaction and exceeding corporate sales and profit goals. Brings valuable experience as HR and operations manager, further enhancing abilities in team development, succession planning, and operation excellence.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
HR MANAGER
THE WELLNESS CENTER PDX
Portland, OR
03.2022 - Current
- Led management of operational policies and standards, including staff performance evaluations and benchmarking.
- Collaborated with managers to design and execute performance management systems aimed at setting clear expectations, boosting team morale, and reducing retention.
- Managed payroll, benefits, corporate events, and team-building activities
- Created and implemented job descriptions and competencies aligned with company values, improving the hiring process.
- Oversaw operational policies and standards, evaluating staff performance and benchmarks.
- Developed strategic succession plans, onboarding systems, and training programs to foster growth and reduce costs.
- Implemented policies meeting with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Led patient services re-focus, contributing to a 20% increase in patient satisfaction.
AREA LEADER
SALT & STRAW
05.2020 - 10.2020
- Determined performance goals for each store and coached GMs on methods for hitting metrics, following up monthly during one-on-ones.
- Implemented all new safety protocols (covid-19), company processes, and procedures to ensure customers and employees safety.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight improving customers service KPI's, by increasing OLO sales focusing on 3rd party deliveries.
- Collaborated, developed, trained and mentored 2 AGMs into GM's.
- Successfully implemented new training materials and improved team performance.
- Mentored GMs how to effectively read and interpret P&L's, resulting in better financial understanding and decision-making.
- Developed individualized development plans using SMART goals quarterly, leading to measurable improvements in employee performance and engagement.
AREA COACH
SWEETGREEN
07.2017 - 03.2020
- Lead development, implementation, and enhancement of employee goals and operational policies, driving productivity and strengthening team performance.
- Collaborated with cross-functional teams to build positive and productive relationships with store and field leadership, ensuring alignment with organizational objectives.
- Oversaw operations at 7 locations, maintaining high-quality standards in COGS, labor, sales, and food safety.
- Identified and promoted 4 GMs, cultivating collaborative and high-performing leadership teams
- Consistently achieved over 90% on all Quarterly Food Safety Audits
- Established 2 training stores, reducing training costs while improving program effectiveness
- Successfully launched 3 new stores, meeting budget targets for ramp-down
- Exceeded sales revenue targets by 120%, earning recognition with the Action Hero award for outstanding work in the San Francisco Bay Area Market.
DIRECTOR OF OPERATIONS/TGM
SWEET TOMATOES/GARDEN FRESH RESTAURANT CO.
San Francisco, CA
07.2008 - 07.2017
- Managed daily restaurant operations, overseeing shifts, staffing, training, and corporate reporting.
- Achieved 100% + profit revenue for 15 consecutive years, with the highest company profit margin in 2010 & 2011 at 106%.
- Increased guest satisfaction scores by 25%, achieving 80% ranking among 95 stores, highest in the company.
- Enhanced profit margins through comprehensive monitoring of kitchen and employee activities, sales trending, scheduling, and food ordering.
- Managed opening of seven stores in Northern California, staying within budget to maximize profits.
- Developed and implemented new food and sanitation alerts, resulting in companywide cost reductions.
Education
GENERAL STUDIES -
MT. HOOD COLLEGE
Portland, OR 09.1987 - 05.1989
Skills
Financial Management: Skilled in writing budgets, managing accounts receivable, analyzing profit and loss statements
Operational Excellence: Experienced in workforce management, ensuring high-quality customer service, maintaining food safety compliance
Leadership Development: Strong ability to coach and develop teams, fostering leadership skills while enhancing employee performance
Corporate Reporting: Expertise in corporate reporting, providing valuable insights for strategic decision-making
Leadership Development: Strong ability to coach and develop teams, fostering leadership skills while enhancing employee performance
Activities
- As an involved parent, I dedicate my time to volunteering at my son's school, where I'm an active member of the boosters club. Assistant coach of 6th – 8th grade boys basketball team.
- I also find fulfillment in volunteering at the Salvation Army, contributing to a cause I deeply care about.
- Outside of my commitments, I have a zest for life, enjoying activities like running, gardening, healthy eating, and seeking out adventures.
- I thrive on connecting with others and expanding my network, often attending industry events to build relationships and uncover new business opportunities.
- In my downtime, I'm an avid reader of HR blogs, always seeking to expand my knowledge in this area.
Timeline
HR MANAGER
THE WELLNESS CENTER PDX
03.2022 - Current
AREA LEADER
SALT & STRAW
05.2020 - 10.2020
AREA COACH
SWEETGREEN
07.2017 - 03.2020
DIRECTOR OF OPERATIONS/TGM
SWEET TOMATOES/GARDEN FRESH RESTAURANT CO.
07.2008 - 07.2017
GENERAL STUDIES -
MT. HOOD COLLEGE
09.1987 - 05.1989