MICHELLE MANDRONES
Hillsboro,OR
Summary
Results-driven leader with a successful history in fast-paced restaurant and medical operations. Skilled in engaging and developing diverse teams and operational procedures to achieve quality and customer service. Experienced in managing challenging interpersonal situations, establishing auditing procedures, managing revenue and costs to high profitability. Led operations of $25M, exceeding corporate sales and profit goals. Brings valuable experience as HR and Area Coach, further enhancing abilities in team development, succession planning, and operation excellence.
Overview
17
17
years of professional experience
Work History
Project Administrator
Alliant Insurance Services Inc.
09.2024 - Current
- Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
- Contractor Enrollment: Coordinating the processing and administration of contractor enrollments into the Wrap-Up program.
- Administration Wrap-Up Programs: Managing various Owner Controlled Insurance Programs (OCIPs) and Contractor Controlled Insurance Programs (CCIPs).
- Insurance Document Management: Gathering enrollment information, documents, monthly payroll reports from contractors, issuing Certificates of Insurance, and managing policies.
- Client Service & Communication: Providing day-to-day and assistance to contractors, resolving customer service inquiries, and effectively communicating with clients, vendors, and internal teams.
- Utilizing Technology: Working with Wrap-Up specific software platforms and other computer applications to manage program date and generate reports.
HR MANAGER
THE WELLNESS CENTER PDX
03.2022 - 09.2024
- Led management of operational policies and standards, industry benchmarking, and patient improvement focus that contributed to 20% increase in patient satisfaction.
- Collaborated with managers to design and execute performance management systems aimed at setting clear expectations, boosting team morale, and increasing retention.
- Improved hiring and onboarding by creating job descriptions based on competencies and alignment with company values, developed strategic succession plans, formal onboarding systems and training programs.
- Implemented exit survey to identify areas of improvement and drove corrective actions.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
AREA LEADER
SALT & STRAW
05.2020 - 10.2020
- Determined performance goals for each store and coached GMs on methods for hitting metrics, following up monthly during one-on-ones.
- Implemented all new safety protocols (covid-19), company processes, and procedures to ensure customers and employees safety.
- Created individualized development plans using SMART goals quarterly, leading to measurable improvements in employee performance, engagement and improved customer service KPIs.
- Developed 2 assistant managers into general managers, mentoring them to effectively read and interpret P&Ls resulting in improved financial decision making.
AREA COACH
SWEETGREEN
07.2017 - 03.2020
- Led development, implementation, and enhancement of employee goals and operational policies, driving productivity and strengthening team performance by exceeding sales revenue targets by 120%, while maintaining high-quality standards in COGS, labor, sales, and food safety.
- Collaborated with cross-functional teams to build positive and productive relationships with store and field leadership, ensuring alignment with organizational objectives.
- Developed and promoted 4 GMs, cultivating collaborative and high-performing leadership teams.
- Established 2 training stores, reducing training costs while improving program effectiveness.
- Successfully launched 3 new stores, meeting budget targets for ramp-down.
DIRECTOR OF OPERATIONS/TGM
SWEET TOMATOES/GARDEN FRESH RESTAURANT CO.
07.2008 - 07.2017
- Managed daily restaurant operations, overseeing shifts, staffing, training, and corporate reporting.
- Consistently exceeded profit goals for 15 years by comprehensively monitoring kitchen, employee activities, sales trends, scheduling and food ordering. Increased guest satisfaction scores by 25% and achieved 80% ranking across 95 stores (highest in company).
- Managed opening of seven stores in Northern California, staying within budget to maximize profits.
- Developed and implemented new food and sanitation alerts, resulting in companywide cost reductions.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
Education
Associate of Arts - General Studies
Mt. Hood Community College
Skills
- Financial Management: Skilled in writing budgets, managing accounts receivable, analyzing profit and loss statement
- Operational Excellence: Experienced in workforce management, ensuring high-quality customer service, maintaining food safety compliance
- Leadership Development: Strong ability to coach and develop teams, fostering leadership skills while enhancing employee performance
- Corporate Reporting: Expertise in corporate reporting, providing valuable insights for strategic decision-making
Activities
- I dedicate my time to volunteering at Valley Catholic school, where I'm an active member of the boosters club. Assistant coach of 6th – 8th grade boys basketball team.
- I also find fulfillment in volunteering at the Salvation Army, contributing to a cause I deeply care about.
- I thrive on connecting with others and expanding my network, often attending industry events to build relationships and uncover new business opportunities.
<Enter your own>
Title: Area Coach/HR Manager
Timeline
Project Administrator
Alliant Insurance Services Inc.
09.2024 - Current
HR MANAGER
THE WELLNESS CENTER PDX
03.2022 - 09.2024
AREA LEADER
SALT & STRAW
05.2020 - 10.2020
AREA COACH
SWEETGREEN
07.2017 - 03.2020
DIRECTOR OF OPERATIONS/TGM
SWEET TOMATOES/GARDEN FRESH RESTAURANT CO.
07.2008 - 07.2017
Associate of Arts - General Studies
Mt. Hood Community College
Similar Profiles
Sara PawlikSara Pawlik
VP, Account Executive at Alliant Insurance Services, Inc.VP, Account Executive at Alliant Insurance Services, Inc.
MICHAEL O’BRIENMICHAEL O’BRIEN
Financial Institutions Senior Claims Advocate at Alliant Insurance ServicesFinancial Institutions Senior Claims Advocate at Alliant Insurance Services
Melvin T. Kelsey IIMelvin T. Kelsey II
Product Owner – Enterprise Property Schedules (EPS) at Alliant Insurance ServicesProduct Owner – Enterprise Property Schedules (EPS) at Alliant Insurance Services
Jabeen AbbasiJabeen Abbasi
Module Development Engineer, LTD Lithography at Intel CorporationModule Development Engineer, LTD Lithography at Intel Corporation
Mary KimaniMary Kimani
Caegiver, Team Leader at Fountain of Care Adult HomeCaegiver, Team Leader at Fountain of Care Adult Home