Michelle Mandujano
Bay City,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customers needs effectively.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
CVScaremark
Bay City, TX
06.2024 - Current
- Greeted patients upon arrival and answered any questions they had about their visit.
- Scheduled appointments for patients using the electronic health records system.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquires.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Customer Service Representative
Fit For Life Training Center
Bay City, TX
03.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Cashier
Walmart
Bay City, TX
01.2021 - 03.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Education
High School Diploma -
Bay City High School
Bay City, TX05-2023
Skills
- Insurance Verification
- Stress Tolerance
- Claims Processing
- Follow-up skills
- Call center experience
- Medical billing knowledge
- insurance verification
- Customer service skills
- Time management skills
- billing processing
- HIPAA compliance knowledge
- Microsoft Office
- Inbound and outbound calling
- Call center experience
- Financial product knowledge
- Data entry and analysis
Timeline
Healthcare Customer Service Representative
CVScaremark
06.2024 - Current
Customer Service Representative
Fit For Life Training Center
03.2023 - 06.2024
Customer Service Cashier
Walmart
01.2021 - 03.2023
High School Diploma -
Bay City High School
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