Simbarashe Ngorima-Sithole
Princeton,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Client Manager
Arise
Dallas, TX
02.2022 - Current
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Client Retention Specialist
MOA
Irving, TX
01.2020 - 12.2022
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Implemented billing, collections and related interfaces to streamline customer retention processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Business Administration
08.2018
Skills
- Systems and software programs
- Sales processes
- Database Management
- Review of contracts
- Account management
- New Business Development
- Training development aptitude
- Key holder experience
- Order fulfillment
- Complaint resolution
- Retail store support
- Stocking and replenishing
- Recordkeeping strengths
Timeline
Client Manager - Arise
02.2022 - Current
Client Retention Specialist - MOA
01.2020 - 12.2022
MSU - Bachelor of Science, Business Administration