Michelle Manjiche
Princeton,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Goldman Sachs
Richardson, TX
01.2021 - 11.2023
- Answered customer inquiries via phone, email and chat in a timely manner.
- Provided customers with product and service information to aid them in making informed decisions.
- Assisted customers with troubleshooting technical issues related to products or services.
- Resolved customer complaints efficiently and effectively.
- Offered solutions for improving the customer experience when applicable.
- Followed up with customers after each interaction to ensure their needs were met.
Fraud Customer Service Representative
Wells Fargo
Dallas, TX
01.2020 - 12.2020
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Monitored account activities for irregularities and unauthorized access.
- Worked closely with internal teams such as legal, compliance, security, and audit personnel in order to ensure compliance with applicable laws and regulations.
Customer Service Associate
HSA Bank, Webster Bank
01.2016 - 12.2019
- Provided information about products and services available to customers.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
BBA - Human Resources Management
Midland University
Fremont, NE11.2018
Skills
- Inbound and Outbound Calling
- Data Collection
- CRM Software
- Problem Resolution
- Critical Thinking
- Clerical Support
- Microsoft Excel
- Customer Relationship Management (CRM)
- Account Management
- Customer Relations
Timeline
Customer Service Representative Specialist
Goldman Sachs
01.2021 - 11.2023
Fraud Customer Service Representative
Wells Fargo
01.2020 - 12.2020
Customer Service Associate
HSA Bank, Webster Bank
01.2016 - 12.2019
BBA - Human Resources Management
Midland University
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