Michelle Manly
Ennis
Summary
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel in using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
25
25
years of professional experience
Work History
Branch Administrator
Medline Industries, Inc
Wilmer
02.2025 - Current
- Provide phone support for inbound calls, and field calls as necessary, and communicate via email.
- Receives visitors, telephone calls, and handles general inquiries.
- Create procedures, and file all purchase orders and invoices for the branch.
- Worked with the Bill of Lading with Medtrans, FedEx, and XPO to ensure all shipping was correct.
- Experience in SAP and Catalyst, purchase orders, AP experience, and familiarity with transportation. Work with Excel and PowerPoint on a daily basis. Do background checks along with I-9 inputting and orientation.
Sr. Training Coordinator
Medline Industries, Inc
Wilmer
01.2017 - Current
- Do the orientation class along with setting up their usernames.
- Enter and maintain course information.
- Run regular reports for the system, manage logistics for training activities, including scheduling classes, reserving rooms and needed resources, organizing training rooms before classes, and arranging catering.
- Order food for the first day of orientation classes and the end of training classes.
- Manage vendor invoices, and submit chargeback requests to accounts payable.
- Support training, administrative activities required to partner with shared services, and external services.
- Ensure the team member has completed all classes, along with supporting the trainer in every way.
- Collaborated with subject matter experts to create content for courses.
- Administered training programs to new hires and recent graduates.
Warehouse Clerk
Medline Industries, Inc
Tracy
01.2017 - Current
- Maintain the proper flow of the yard, along with processing the paperwork properly.
- Create loads and print ASN labels, which label the totes or pallets, along with repack boxes, with the customer name and order number.
- I have experience on the dock, loading trucks and aligning pallets on the dock to load trucks.
- Worked as a picker for prime vendors' accounts, Lum carts also picked home care. Packed and did problem tickets for items that were received incorrectly.
Packer
Amazon
Tracy
12.2016 - 01.2017
- In my role, I handled picking and packing tasks, along with administrative duties.
- I utilized Microsoft Excel, Word, and PowerPoint for various documentation and analysis.
- Additionally, I used SAP systems to manage inventory processes.
- Worked as a packer and picker, making sure that all orders were picked correctly.
- Pack orders and quality-check them to make sure they pass inspection before leaving the building.
- I called customers if orders were going to be delayed, and I worked with MS Office.
Sales Representative
Coca Cola Refreshments
San Fransico
03.2012 - 03.2016
- Served as an account manager for food service on premises in El Sobrante, Yuba City, and Marysville, California.
- Established and cultivated a strong rapport with clients. Performed accomplished sales calls, as well as value-added selling activities for a particular account.
- Project management skills involve setting up Coke systems in new construction, providing figures for the month, along with projections for the year, and establishing logistics regarding vehicle types and delivery days.
- Worked with SAP, MS Office.
Inside Sales Representative
Coca Cola Refreshments
Tulsa
02.2007 - 02.2014
- Answered customer calls for orders, upselling products, and providing excellent customer service.
- Cold-calling customers to establish new accounts.
- Along with directing techs to the right location to service.
- Reset store displays for special events and seasonal merchandise changes.
- Provided feedback to the product development team on customer needs and market demand.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
Customer Service Representative
First Data
Tulsa
02.2006 - 02.2007
- Handled credit calls for orders, upsetting products, and providing excellent customer service.
- Conducted cold calls to establish new accounts and expand the customer base.
- Utilized software such as SAP, Microsoft Excel, PowerPoint, and Word.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Rental Sales Agent
Thirty Car Rental
Tulsa
04.2005 - 02.2006
- Managed a high-volume rental car desk, demonstrating excellent customer service skills, and updating vehicles with additional features.
- Proficient in working with customer software.
- Proficient in Word, Excel, and SAP.
- Resolved customers' complaints regarding products or services.
- Collected money, provided change and recorded transactions on receipts.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
Customer Service Representative
South Western Bell
Tulsa
02.2000 - 04.2005
- Provided top quality control and eliminated downtime to maximize revenue.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Excelled in exceeding daily credit card application goals.
Education
Bachelor of Science - Business
ST. Gregory University
Shawnee, OK12-2011
Skills
- Employee training
- Team collaboration
- Effective communication
- Employee onboarding
- Soft skills training
- Learning management systems
Affiliations
- Love to read books
- Watch Britsh Tv
- Love to be with family
Timeline
Branch Administrator
Medline Industries, Inc
02.2025 - Current
Sr. Training Coordinator
Medline Industries, Inc
01.2017 - Current
Warehouse Clerk
Medline Industries, Inc
01.2017 - Current
Packer
Amazon
12.2016 - 01.2017
Sales Representative
Coca Cola Refreshments
03.2012 - 03.2016
Inside Sales Representative
Coca Cola Refreshments
02.2007 - 02.2014
Customer Service Representative
First Data
02.2006 - 02.2007
Rental Sales Agent
Thirty Car Rental
04.2005 - 02.2006
Customer Service Representative
South Western Bell
02.2000 - 04.2005
Bachelor of Science - Business
ST. Gregory University
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