Michelle Mannetti
Mesa,AZ
Summary
Energetic professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging incentives, participant engaging training methods, and implementing team-building activities to meet training needs. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
4
4
Certifications, Life, Health, Accident, Fixed Annuities
Work History
Financial Professional
New York Life Insurance Company
12.2022 - Current
- Develop strong relationships and rapport with clients
- Demonstrate firm understanding of laws and regulations pertaining to insurance and investments
- Financial and retirement planning
- Life insurance, long-term care, and fixed annuities sales
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Human Resources Business Consultant
Interface Recruiting & Consulting, Inc.
Boulder City, CA
03.2013 - Current
- Developed and implemented human resources policies, procedures, and practices to ensure compliance with applicable laws.
- Provided guidance on the interpretation of HR policies and procedures for managers and employees.
- Advised management on employee relations matters such as performance issues, grievances, disciplinary actions, terminations.
- Drafted job descriptions for new positions based on organizational needs.
- Hired employees and processed hiring-related paperwork.
- Assisted in the recruitment process by conducting initial interviews and reference checks.
- Performed background checks on potential hires prior to onboarding them into the organization.
Transitions Specialist
State Center Adult Education Consortium
08.2017 - 08.2022
- Served 15 adult schools, four community colleges, one college center and two Workforce Development Boards: Liaison to 22 member sites and over 30 partner community-based organizations
- Assisted students transitioning from adult education programs to college, Career and Technical Education (CTE), and/or workforce options
- Annual caseload average of 350+ students/clients
- Identified student needs, gaps in services, and strategies to improve retention and completion outcomes
- Supported local Workforce Development Board with special grants: i.e., English Language Learner
- Directed outreach to over 30 community-based organizations
- Analyzed data and prepared reports for state of California's CAEP office
- Developed tracking system for data reporting for SCAEC Board members
- Lead, designed, and facilitated workshops, class presentations, and partner employee training modules
- Co-led CalPro Webinar: "WIOA Title I and Title II: Best Practices in Action"
- Presented at the 2018 CCAE Conference and 2020 CAEP Conference
- Panelist for the RP Group Webinar: "It Takes a Village for ESL Student Success"
Counselor/Disabled Students Programs & Services
Fresno City College
Fresno, CA
08.2016 - 08.2017
- Determined and provided appropriate accommodations for 200+ students with disabilities
- Responded to crisis situations when severe mental health and behavioral issues arose
- Advocated for student rights while protecting institutional academic integrity
- Ensured support and resources were provided to improve student retention, engagement, and completion
- Substitute instructor specifically for DSP&S courses; i.e., Career Awareness, Job Search, Workability, and Communication in the Workplace
Academic Adviosr II/ Student Success Specialist
University of the Virgin Islands
St Croix, USVI
07.2015 - 07.2016
- Academic advising and caseload management of 260+ students
- Assigned advisor to School of Nursing, College of Liberal Arts and Social Sciences, and College of Science and Mathematics
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities
- Advised students on course selection, pathways, and career options
- Presented students with information and resources to promote academic progress for academic success
- Early alert interventionist for all first year and sophomore class students
- Co-led campus wide Student Success Initiative with Educational Advisory Board-Student Success Collaborative (EAB-SSC)
- Center for Student Success initiatives increased student success and retention by 30% ▪ Developed and facilitated faculty workshop/training modules
- Monitored $900,000 budget and Title III grant guidelines
- Instructor for Freshman Development Seminar course and substitute for General Psychology courses
Human Resources Business Partner
University of the Virgin Islands
St Croix, USVI
12.2014 - 06.2015
- Provided consultation of benefits, classification and compensation, employee relations, organizational development, professional development, and performance management
- Maintained compliance with state and federal employment laws and regulations, i.e., FMLA, EEOC, ADA
- Conducted new employee orientation and offered advisement and guidance to employees on university procedures, policies, and federal labor laws
- Steered and monitored all hiring committees
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Disability Services Counselor/ Educational Planner
San Jacinto College South
Houston, TX
08.2011 - 08.2014
- Served approximately 150+ students with disabilities and 250+ general population
- Provided general intake service and determined appropriate accommodations, and academic and career counseling
- Provided financial literacy counseling for students appealing financial aid
- Responsible for $1 million budget for interpreting services
- Hired, supervised, trained, and evaluated all federal work study student aides in counseling department
- Developed and facilitated trainings, presentations, and workshops for students, faculty, and staff
- Adjunct Instructor for General Psychology and Lifespan, Growth & Development
Education
Master of Arts in Psychology -
University of Houston-Clear Lake, Houston, TX
12.2012
Bachelor of Arts in University Studies -
University of New Mexico, Albuquerque, NM
05.2000
Skills
- Ellucian: Banner and Datatel
- Client Interviewing
- Microsoft Office Suite
- Google Suite
- Canvas, Blackboard, WebAdvisor
- People Admin HR Software
- Zoom, Teams, Ring Central
- Training Program Development
- Business Development
- Relationship Building
- Orientation Sessions
- Training Manual Creation
- Detail-Oriented
- Workshops and Conferences
- Decision-Making
- Customer Service
- Workload Management
- Staff Presentations
- Process Evaluations
- Reporting and Documentation
- Investments
- Insurance Products
- Salesforce
- Management Staff Collaboration
- Survey Creation
- Educational Material Organization
- Learning Outcomes Tracking
- Organizational Development
- Leadership Training
- Staff Leadership
Certification
- Life, Health, and Accident Licensure: Arizona, California, New Mexico, and Texas
- Fixed Annuity Sales Certification: Arizona, California, and Texas
- Long term Care Sales Certification: Arizona, California, and Texas
Social Responsibility
Advisory Board Member, 2023 - Valley of the Sun YMCA Ross Farnsworth - East Valley Family YMCA
Timeline
Financial Professional
New York Life Insurance Company
12.2022 - Current
Transitions Specialist
State Center Adult Education Consortium
08.2017 - 08.2022
Counselor/Disabled Students Programs & Services
Fresno City College
08.2016 - 08.2017
Academic Adviosr II/ Student Success Specialist
University of the Virgin Islands
07.2015 - 07.2016
Human Resources Business Partner
University of the Virgin Islands
12.2014 - 06.2015
Human Resources Business Consultant
Interface Recruiting & Consulting, Inc.
03.2013 - Current
Disability Services Counselor/ Educational Planner
San Jacinto College South
08.2011 - 08.2014
Master of Arts in Psychology -
University of Houston-Clear Lake, Houston, TX
Bachelor of Arts in University Studies -
University of New Mexico, Albuquerque, NM
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