Michelle Manon
Yonkers,NY
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations.
Overview
21
21
years of professional experience
Work History
Guest Service Agent
DHG Hospitality
New York, USA
10.2005 - Current
- Daily check-in and checkouts of over 90 guests a day
- Ensured excellent customer service for all guests interacted with
- Coordinated group arrivals and special billing arrangements for guest
- Provided effective sales effort at Front Desk to maximize rooms revenue
- Addressed guest complaints and responded appropriately to guest concerns
- Assisted during the renovation of the hotel by coordinating which rooms needed to be out of service in order to maximize availability for the hotel
- Handled daily VIP room blocking, coordinating amenity service with Housekeeping while ensuring the guest has a memorable experience
- Loyalty program ambassador
- Provided business services including faxing, photo copying, messenger services and message deliver
Acting Supervisor
DHG Hospitality
New York, USA
11.2010 - 01.2011
- Assisted Front Office Managers while the Director of Front Office Operations was on Company Task Force
- Attended morning hotel executive meetings to prepare team with important information
- Handled billing questions from our guests and corporate accounting team
- Coordinated with Housekeeping, Maintenance and Sales to ensure all hotel sites
Intern
Radisson Hotel
Warwick, USA
09.2003 - 12.2003
- Completed a four month rotation in various departments of the hotel such as Reservations, Front Desk, Banquet Catering, Housekeeping, Food and Beverage
- Assessed customer needs in a friendly and courteous manner
- Communicated with all departments to complete the necessary goals
Education
B.S. - Hospitality management
Johnson & Wales University
Providence, RI01.2005
A.S. - Hotel Management
Johnson & Wales University
Providence, RISkills
- Hospitality services
- Customer rapport
- Sales/Event Planning
- Effective Planning
- Guest check-in and check-out
- Hotel amenity information
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Acting Supervisor
DHG Hospitality
11.2010 - 01.2011
Guest Service Agent
DHG Hospitality
10.2005 - Current
Intern
Radisson Hotel
09.2003 - 12.2003
B.S. - Hospitality management
Johnson & Wales University
A.S. - Hotel Management
Johnson & Wales University
Similar Profiles
Shaarav LalShaarav Lal
Food and Beverage Attendant at DHG Hospitality Services NZFood and Beverage Attendant at DHG Hospitality Services NZ
Daniel DorsettDaniel Dorsett
Chief Operating Officer at DHG InvestmentsChief Operating Officer at DHG Investments
Daniel DorsettDaniel Dorsett
Chief Operating Officer at DHG InvestmentsChief Operating Officer at DHG Investments
MANVIR KAURMANVIR KAUR
Dental Assistant and Receptionist at Jamesburg Dental CareDental Assistant and Receptionist at Jamesburg Dental Care
Ergan RedzeposkiErgan Redzeposki
Contractor at S&E General ContractingContractor at S&E General Contracting