Summary
Work History
Education
Skills
Timeline
Hi, I’m

Michelle Mantell

Receptionist
Friendswood,TX
Michelle Mantell

Summary

Personable and reliable individual with knack for efficient team management and customer service excellence. Possesses strong organizational skills and keen understanding of maintaining inventory and ensuring store security. Committed to fostering positive work environment and driving operational success.

Offering strong work ethic and commitment to learning and growing in team-oriented setting. Brings focus on customer service and inventory management, ensuring smooth daily operations. Ready to use and develop problem-solving and leadership skills in a receptionist role.

Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service.

Customer-focused professional with successful 3-year career in ANY BUSINESS SECTOR. Dynamic successful applying FOCUS and GRIT in busy business environment.

Work History

HOTWORX

Shift Manager/Key Holder
08.2022 - 03.2024

Job overview

  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

Earthbound Trading

Shift Manager/Key Holder
08.2021 - 07.2022

Job overview

  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Alvin Community College
Alvin, TX

GED from GED
2021

University Overview

Skills

  • Effective leadership
  • Customer service
  • POS operations
  • Teamwork and collaboration
  • Professional and courteous
  • Good judgment

  • Positive attitude
  • Teamwork
  • Attention to detail
  • abilities

Timeline

Shift Manager/Key Holder
HOTWORX
08.2022 - 03.2024
Shift Manager/Key Holder
Earthbound Trading
08.2021 - 07.2022
Alvin Community College
GED from GED
Michelle MantellReceptionist