Michelle Marcial
Frostproof,Florida
Summary
Caring and compassionate. . Effortlessly multitask to meet all families needs. Highly organized and efficient. I have knowledge in working with power point, word document, Excel, etc. I’ve also have 6-7 months experience of assisting part time office assistant. Assist with online applications for children and family. Obtain physicals, shot records, made copies, and fax documentation. I have bilingual skills to better assist parents of Spanish speaking. I have courses for family family partnership process and Building positive and engaging relationships with families. Knowledgeable classroom support team member with helping children and teachers. Familiar with planning and leading hands-on family plans and goals. Skillfully connects with children and parents to develop stronger children support network. Organized worker brining strengths in handling work independently and solving routine problems without oversight. Offers the ability to quickly learn new process or program changes. Hardworking, reliable, non-judgmental, open minded, and great with relationship building. Focused on going above and beyond to support team and serve families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
The Agriculture and Labor Program, Inc.
Frostproof, Florida
10.2021 - Current
- Maintained records with attendance, and daily activities prepared
- Assisted infants and toddlers with special needs such as feeding and toileting
- Created and maintained, in coordination with other caregivers, child-centered educational environments
- Developed positive relationships with each child through observation and learning experience and enhanced children's development and growth
- Maintained clean and organized classroom space to help children feel welcome and promote learning
- Used lesson plans to explore with toddlers by reading and leading hands-on activities
Office Assistant
The Agricultural and Labor Program
Frostproof, FL
11.2022 - 06.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by managing online applications and class files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated smooth operations by efficiently handling incoming phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls to appropriate staff.
- Supported staff on special assignments and projects.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and one on one conversations.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Manager
McDonald's
Avon Park, Florida
08.2013 - 07.2014
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Improved employees knowledge bases, increase team value and improve leadership potential
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Oversaw day-to-day operations and fast-paced customer service work area setting
- Directed work of team members focus on serving customers expectations and needs
- Assisted in administering policies and practices in areas such as Human Resources, compliance, safety, and quality assurance
Education
GED -
South Florida State College
04.2016
Skills
- Model Positive Behaviors
- Creative Thinking
- Research
- Training
- Teamwork
- Motivation
- Task Prioritization
- Multitasking
- Planning
- Verbal communication
- Organization
- Customer relations
- Parent Communication
- Great Customer Service
- Professional boundaries
- Customer Service
- Positive Attitude
- Time Management
- File Organization
- Dedicated Team Player
- Professional and mature
- Strong Problem Solver
- Social media knowledge
- Document Management
- Relationship Building
- Meticulous attention to detail
- Language Fluency with reading, writing, and translation in Spanish and English
Certification
- Child Development Associate, Council for Professional Recognition, 146608669 - CDA
- Child Care Facility Rules and Regulations, DCF, 5267109 - FACR
- Health, Safety and Nutrition, DCF, 5267110 - HSAN
- Identifying and Reporting Child Abuse and Neglect, DCF, 5267111 - CAAN
- Child Growth and Development, DCF, 5267112 - CGDR
- Behavioral Observation and Screening, DCF, 5267115 - BOSR
- Understanding Developmentally Appropriate Practices, DCF, 5309811 - UDAP
- Preschool Appropriate Practices, DCF, 5306819 - PSPR
- Special Needs Appreciate Practices, DCF, SNP
- Basic Guidelines and Discipline, DCF, BGD
- Early Literacy for Children Age Birth Through Three, DCF, ELC
- Emergent Literacy for VPK Instructors, DCF, VPK
- Quality in Child Care Settings, DCF, QCCS
- Supporting Children With Development Disabilities, DCF, SCDD
- Trauma Informed Care for Child Care Professionals, DCF, TICC
- Staff Credential Verification, 5682456 - NECC
- Implementing the Florida Standards in the Infant and Toddler Classrooms: Birth thru 2 yrs old, SRBT
- Building positive and engaging relationships with families- ECLKC
- The Family Partnership Process: Goal-Setting with Families- ECLKC
- Supporting Healing and Resilience for Family Service Staff- ECLKC
- VPK Director Credential- DCF
- Implementing the Physical Development Domain in Early Childhood Classroom-DCF
- Language and Vocabulary in the VPK Classroom 2021-DCF
- Mathematical Thinking for Early Learners-DCF
- English Language Learning in the VPK Classroom-VPK
- Implementing the Florida Standards in Preschool Classroom: 3 Years Old to Kindergarten-DCF
- Building a Strong Foundation for Emergent Literacy-DCF
- Emergent Literacy for VPK Instructors 2021-DCF
Personal Information
Age: 29
Phone number:
863-232-8930
Email:
Michelle.marcial60@gmail.com
References
- Takeesha Foster, Office Support Specialist , The Agricultural and Labor Program, Inc., (863) 241-8144
- Rosa Trejo, Family Service, The Agricultural and Labor Program, Inc., (863) 214-7194
- Lisa Pough (863) 368-1698
- Ruth Velez, Teacher, Avon Park Community Child Care, (863) 443-3459
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
The Agricultural and Labor Program
11.2022 - 06.2023
Caregiver
The Agriculture and Labor Program, Inc.
10.2021 - Current
Manager
McDonald's
08.2013 - 07.2014
GED -
South Florida State College