Michelle Mardis
mangement
Tulsa,OK
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Experienced Equipment Operator specializing in small equipment work. Successful at reading and following plans, operating equipment and using tools to complete required tasks. Seasoned gifted in equipment inspection, maintenance and operation. Responsible team player with strong patience, attention to detail and systematic approach to completing accurate work. Excellent materials management abilities and understanding of safety zones. Focused on supporting jobsite work and meeting requirements by safely and efficiently operating heavy equipment. Worked closely with ground crew and equipment operators to complete on-time jobs with no safety incidents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
25
25
years of professional experience
Work History
Equipment Operator
United States Postal Service, USPS
- Operated range of heavy equipment on regular basis with advanced skill.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Maintained and cleaned equipment after each job and inspected.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated machining equipment safely with team of operators.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
- Followed safety protocols while operating machinery.
- Adhered to instructions from supervisors and engineers onsite.
Mail Handler
United States Postal Service USPS
11.2017 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Used automated mail processing equipment to sort and collate mail.
- Maintained clean and organized mail room to promote safety and efficiency.
- Maintained high level of confidentiality with mail items in line with regulations.
- Performed routine maintenance on equipment to prevent downtime.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
Supervisor
United States Postal Service, USPS
11.2017 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented customer service policies to enhance satisfaction.
Supervisor Trainee
Whirlpool Corp De
10.2013 - 11.2017
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw loading and unloading of packages in warehouse.
- Partnered with management to coach, discipline and manage employees.
Manager
Cogo's Gas Station
08.1998 - 01.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate of Applied Science - Health Administration
Brown Mackie College - Salina
Salina, KS07.2015
Skills
- Project Estimation and Bidding
- General Labor
- Materials Movement
- Worksite Safety
- Following Instructions
- Project Management
- Critical Thinking
- Accident Prevention
- Attention to Detail
- Team Communication
- Load Management
- Decision-Making
- Testing and Troubleshooting
- Quality Control
- Adaptable and Flexible
- Workflow Management
- Client Relations
- Team Training
- OSHA Compliance
- Task Delegation
- Dependable and Punctual
- Schedule Coordination
- Team Development
- Hand and Foot Coordination
- Vehicle Inspection
- Performance Optimization
- Daily Reporting
- Troubleshooting
- Staff Management
- Operations Management
- Schedule Development
- Inventory Control
- Business Development
- Process Improvement
- Strategic Planning
- Data Analytics
- Process Monitoring and Improvement
- Financial Management
- [Software] Experience
- Inventory Oversight
- Business Administration
- Goal-Oriented
- Policy Enforcement
- Complex Problem-Solving
- Staff Discipline
- Processes and Procedures
- Training and Mentoring
- Priority Management
- Negotiation
- Policy and Procedure Development
- Team Building
- Business Planning
- Security Management
- Personnel Oversight
- Facility Inspection
- Security Awareness
- Inventory Procurement
- Project Coordination
- Inventory Purchasing
- Site Safety
- Field Inspection
- Safety Assessment
- Project Oversight
- Team Supervision
- Quality Assurance
- Safety Awareness
- Safety Management
Timeline
Mail Handler
United States Postal Service USPS
11.2017 - Current
Supervisor
United States Postal Service, USPS
11.2017 - 03.2018
Supervisor Trainee
Whirlpool Corp De
10.2013 - 11.2017
Manager
Cogo's Gas Station
08.1998 - 01.2006
Equipment Operator
United States Postal Service, USPS
Associate of Applied Science - Health Administration
Brown Mackie College - Salina