Michelle Mare-Oberlay

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

Conduct initial due diligence reviews of higher-risk business relationships, event-driven due diligence reviews, and periodic due diligence reviews, including reviewing and researching internet, press, and public records sources and commercial databases; screening individuals and related parties to identify Politically Exposed Persons, OFAC matches and negative news; and reviewing and analyzing internal casino records and information and transaction data from other sources.

Assist the suspicious activity and due diligence review functions, including Compliance, the property BSA Officers and gaming operations, Corporate Security, and Surveillance, in routine and complex investigations and in determining whether to recommend filing a SAR and/or whether to take other appropriate action.

Analyze, evaluate and document the results of due diligence reviews and investigations, including the conclusions and assessment of the BSA/AML risks; referring internally potentially suspicious activity; escalating to the AML Officer certain due diligence reviews; and recommending other appropriate action.

Work cooperatively with Compliance, the BSA Officers, Security, and the businesses to evaluate the risks associated with high-risk business relationships, including making recommendations with respect to a specific relationship.

Participate in special AML due diligence reviews, investigations, and projects, as requested. Stay current on legal and regulatory BSA/AML requirements and money laundering trends, patterns and methods and the associated BSA/AML risks.

• Supervises personnel and daily operations of Cage.
• Provides a positive work environment, encouraging teamwork and cooperation within the department, and other departments.
• Safeguards department and company assets while dealing with the public in an efficient and courteous manner utilizing company service standards at all times.
• Monitors Cage activities for adherence to company policies, and various gaming regulatory regulations.
• Authorizes credit within established authorization levels.
• Performs banking activities including processing of checks, markers, etc.; purchasing of currencies as needed.
• Supervises overall operation of Cashier Department personnel and cage clerks.
• Ensures excellent guest courtesy and satisfaction.
• Resolves disputes with guests when applicable.
• Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.
• Prepares and coordinates periodic performance reviews of staff.
• Prepares scheduling of shift to meet business demands.
• Coordinates daily functions accordingly to ensure efficiency of cage operations.
• Assist in interviewing applicants for Cashier positions.
• Acts as a role model; always presenting oneself as a credit to the company and encouraging others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Assists in other duties assigned by the Cage Manager.