Michelle Marin
Bedford,Texas
Summary
Adept at enhancing operational efficiency and data integrity, my tenure at Chase Bank underscored my ability to lead in high-stakes environments. Expert in regulatory frameworks and fraud prevention, I excel in teamwork, critical thinking, and problem-solving, significantly improving team collaboration and accountability. My approach has consistently safeguarded sensitive information and streamlined processes.
Overview
7
7
years of professional experience
Work History
Research Associate
PennyMac Financial Services
Remote
09.2021 - Current
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Streamlined document control processes by implementing efficient electronic filing systems.
- Improved team collaboration by providing training on new document control software and procedures.
- Reduced errors in document submissions with thorough quality checks before distribution.
- Assisted in meeting deadlines by prioritizing high-impact tasks and coordinating efforts among team members.
- Facilitated effective communication between departments by distributing essential project documentation in a timely manner.
- Implemented a user-friendly system for tracking outstanding deliverables, resulting in improved accountability among team members.
- Safeguarded sensitive information through diligent maintenance of confidential documents and strict access controls.
- Collaborated with quality assurance team to comply with regulatory requirements.
Loss Mitigation Single Point of Contact SPOC
Caliber Home Loans
Coppell, TX
01.2020 - 09.2021
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Streamlined document control processes by implementing efficient electronic filing systems.
- Improved team collaboration by providing training on new document control software and procedures.
- Reduced errors in document submissions with thorough quality checks before distribution.
- Assisted in meeting deadlines by prioritizing high-impact tasks and coordinating efforts among team members.
- Facilitated effective communication between departments by distributing essential project documentation in a timely manner.
- Implemented a user-friendly system for tracking outstanding deliverables, resulting in improved accountability among team members.
- Safeguarded sensitive information through diligent maintenance of confidential documents and strict access controls.
- Collaborated with quality assurance team to comply with regulatory requirements.
Fraud Prevention Specialist
Chase Bank
Lewisville, TX
02.2018 - 01.2020
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Education
Business Administration
Soythwest Texas State University
San MarcosSkills
Research & Correspondence
- Regulatory Frameworks
- Literature review
- Data Collection
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Report Writing
- Professional Demeanor
- Problem-solving aptitude
- Social Media Management
- Data Interpretation
- Analytical Skills
- Fluent Spanish
- Oral communication
- Interactive Learning
- Native English
- Continuous professional development
- Reading Comprehension
- Error Correction
Mortgage Industry
Loss Mitigation Options
Servicing Line of Business
Correspondence Research
Additional Information
Speak, Read & Write fluently in Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Research Associate
PennyMac Financial Services
09.2021 - Current
Loss Mitigation Single Point of Contact SPOC
Caliber Home Loans
01.2020 - 09.2021
Fraud Prevention Specialist
Chase Bank
02.2018 - 01.2020
Business Administration
Soythwest Texas State University