Michelle Marlow

Served as Business Office Manager for two years, enhancing operational efficiency.
Promoted to Senior Business Development Liaison after successful tenure in previous role.
Contributed to growth initiatives at MGM Health Care over eight-plus years.
Collaborated with cross-functional teams to drive business development strategies.

• Identified opportunities for improvement in processes and procedures related to liaison activities.
• Responded promptly to Case Managers from Hospitals, Nursing Facilities, Dr Offices and or Patients families.
• Prepared detailed documents outlining project plans, timelines and budgets.
• Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
• Coordinated communications between teams to ensure accurate information was shared in a timely manner.
• Managed resources effectively by delegating tasks among team members according to their strengths.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified needs of customers promptly and efficiently.
• Worked closely with human resources to support employee management and organizational planning.

• Handled confidential company information in accordance with established protocols.
• Resolved customer complaints in a professional manner while maintaining high standards of service.
• Maintained accurate records of customer accounts and transactions.
• Answered phones promptly and directed calls appropriately.
• Processed invoices, purchase orders and other related paperwork required for business operations.
• Developed and implemented office policies and procedures.
• Scheduled meetings and appointments for executive team members.
• Resolved customer complaints promptly and professionally.
• Trained, supervised and evaluated staff performance.
• Managed daily operations within the business office, ensuring efficient workflow and productivity.

• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Managed all maintenance requests from tenants in a timely manner.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Processed evictions when necessary in accordance with state laws and procedures.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
• Collected monthly assessments, rental fees, deposits and payments.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Solicited and analyzed bids for repairs, renovation and general maintenance.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Responded to tenant maintenance requests according to agreed conditions for building functionality.
• Exercised direct supervision over property staff.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Facilitated tenant paperwork processing and verification.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.