Michelle Marquez
Heber,CA
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
17
17
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
Boutwell Industrial Manufacturing Company
Holtville
08.2021 - Current
- Assisted in developing budgets for departmental expenses.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
OPERATIONS MANAGER
WYMORE INC
01.2008 - 06.2020
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Communicated regularly with vendors regarding invoice processing status updates.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Responsible for entering customer payments into the accounting software system.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Coded invoices to maintain organized and accurate records.
CLERK
7-ELEVEN
08.2007 - 01.2008
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
Education
DIPLOMA - General Studies
Central Union High School
El Centro, CA06-1995
Some College (No Degree) - Accounting And Business Management
Imperial Valley College
Imperial, CASkills
- Organizational skills
- Strong communication skills
- Bilingual
- Inventory Control
- Microsoft Word
- Excel
- Microsoft Office
- Self-motivated
- Quick Learner
- Exceptional organizational skills
- Awareness of internal and external customer needs
- Operations Management
- Accounts Receivable
- Bookkeeping
- QuickBooks
- Filing
- Accounts payable
- Office Management
- Expense Reporting
- Workflow Planning
- Banking operations
- Mail handling
- Payroll and budgeting
Small Business Owner
I manage my own business on my spare time selling Isagenix health and wellness products.
Assessments
- Management & leadership skills: Planning & execution, Highly Proficient, 11/01/19
- Active listening, Proficient, 11/01/19
- Analyzing data, Completed, 11/01/19
- Office manager, Familiar, 03/01/22
- Warehouse associate, Proficient, 03/01/22
- Working with MS Word documents, Completed, 05/01/22
- Bookkeeping, Familiar, 05/01/22
- Managing accounts in QuickBooks, Proficient, 05/01/22
Affiliations
- 517 Women's Group Leader
- Assistant Leader Wonder Woman Ministry
- Kitchen With A Mission Kids Group Leader
- Lift Group Leader
- Sunday School Teacher
Accomplishments
Graduated from New Creations Women's Home
Completed Internship at NCWH
Certification
- Online bookkeeping Course
References
References available upon request.
Timeline
OFFICE MANAGER
Boutwell Industrial Manufacturing Company
08.2021 - Current
OPERATIONS MANAGER
WYMORE INC
01.2008 - 06.2020
CLERK
7-ELEVEN
08.2007 - 01.2008
DIPLOMA - General Studies
Central Union High School
Some College (No Degree) - Accounting And Business Management
Imperial Valley College
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