Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Marquez Vazquez

Caledonia,MS

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than [3] years of related experience and superior planning and time management abilities. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Academy Trainer] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Academy Trainer

Walmart
11.2023 - Current
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Identified and recommended staff for key positions and departments.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Order Fulfillment Associate

Walmart
04.2020 - 11.2023
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
  • Reduced order processing time by consistently maintaining a clean and organized workspace.
  • Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
  • Minimized product damage during shipping by securely packaging items in appropriate materials.
  • Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
  • Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Contributed to cost-saving initiatives by identifying opportunities for reusing shipping materials when appropriate.
  • Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
  • Prevented stockouts by closely monitoring inventory levels and proactively notifying management when replenishment was necessary.
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
  • Stayed current with industry best practices for order fulfillment operations, attending relevant trainings or workshops to continuously improve skillset.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Assistant Manager

Air Force
03.2017 - 12.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Server

Taqueria Mexico #2
02.2015 - 02.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

No Degree - Information Technology

Bellevue University
Bellevue, NE

High School Diploma -

Harker Heights High School
Harker Heights, TX
06.2012

Skills

  • Program Management
  • New Hire Training
  • Remote Learning
  • Planning and Coordination
  • Group and Individual Instruction
  • Creative Problem-Solving
  • Time Management
  • Group Facilitation

Languages

Spanish
Full Professional

Timeline

Academy Trainer

Walmart
11.2023 - Current

Order Fulfillment Associate

Walmart
04.2020 - 11.2023

Assistant Manager

Air Force
03.2017 - 12.2020

Server

Taqueria Mexico #2
02.2015 - 02.2017

No Degree - Information Technology

Bellevue University

High School Diploma -

Harker Heights High School

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Michelle Marquez Vazquez