Michelle Marrero
Kissimmee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Cashier
Victoria Secret
Orlando, FL
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Senior Clerk
Central Florida Reception Center
Orlando, FL
01.2023 - 09.2023
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Assisted with onboarding new employees by providing training resources or orientation materials as needed.
- Supported office clerical functions using word processing and other software, email and office machines.
- Organized and maintained filing systems for confidential documents.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Reviewed documents for completeness before filing them in the appropriate department or division.
- Performed general office duties such as typing correspondence, photocopying documents and handling mail distribution.
- Examined legal documents and assured adherence to laws and court procedures.
Store Manager
Snipes USA
Philadelphia, PA
11.2017 - 06.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
Assistant Manager
The Children's Place
Philadelphia, PA
05.2012 - 11.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
Education
High School Diploma -
Mariana Bracetti Academy Charter School
Philadelphia, PA06.2011
Bachelor of Arts - Criminal Justice
Valencia College
Kissimmee, FLSkills
- Product Recommendations
- Customer Assistance
- Customer Service
- Staff Training
- Document Scanning
- File Review
- File Management
- Data Entry Experience
- Great Eye for Detail
- Strong Listening Talents
Timeline
Cashier
Victoria Secret
10.2023 - Current
Senior Clerk
Central Florida Reception Center
01.2023 - 09.2023
Store Manager
Snipes USA
11.2017 - 06.2022
Assistant Manager
The Children's Place
05.2012 - 11.2017
High School Diploma -
Mariana Bracetti Academy Charter School
Bachelor of Arts - Criminal Justice
Valencia College
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