Michelle Marshall
Oklahoma City,Oklahoma
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Salvation Army Thrift Store
Oklahoma City, OK
10.2019 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Fitness Attendant
Muskogee Swim And Fitness Center
Muskogee, OK
03.2019 - 09.2019
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Set up, maintained and put away recreational equipment.
- Handled phone calls and delivered messages to appropriate staff members.
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Adapted programs to support participants with disabilities and other accessibility concerns.
Front Desk Receptionist
Graham Packaging
Muskogee, OK
02.2019 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
Line Worker
Refresco
Muskogee, OK
08.2018 - 01.2019
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted quality assurance by inspecting items and removing defective parts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Calibrated equipment to maintain optimal performance.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Assembled [Type] products according to changing daily work orders and specific customer needs.
Janitor
C&W Services
Muskogee, OK
07.2014 - 08.2017
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Supervised supplies in inventory and submitted reorder requests.
- Completed routine floor stripping, sealing and finishing.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Trained junior maintenance professionals on correct repair and cleaning procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reported vandalism or other damage to property to supervisor.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Organized daily cleaning schedules for custodial team.
Janitor
So Clean Janitorial Services
Muskogee, OK
07.2013 - 07.2014
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Supervised supplies in inventory and submitted reorder requests.
- Completed routine floor stripping, sealing and finishing.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Sales Associate
Dillard's
Muskogee, OK
11.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05.1984
Skills
- Information Confidentiality
- Sales Strategies
- Scheduling and Coordinating
- Health and Safety Regulations
- Strategic Planning
- Staff Management
- Managing Cash Register
- Sales Activities
- Managing Laborers
- Issue and Conflict Resolution
- Managing Employee Relations
Timeline
Manager
Salvation Army Thrift Store
10.2019 - 01.2021
Fitness Attendant
Muskogee Swim And Fitness Center
03.2019 - 09.2019
Front Desk Receptionist
Graham Packaging
02.2019 - 03.2019
Line Worker
Refresco
08.2018 - 01.2019
Janitor
C&W Services
07.2014 - 08.2017
Sales Associate
Dillard's
11.2013 - 05.2014
Janitor
So Clean Janitorial Services
07.2013 - 07.2014
High School Diploma -
Muskogee High School